Lead Cashier - Luxury Retail & Customer Experience

Tapestry, Inc.; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Lead Cashier in Orlando to deliver exceptional customer experiences at the cashwrap and uphold Coach Service standards.

As a frontline ambassador, you will handle cash, assist with returns, and train fellow cashiers while promoting the Insider Program and gift cards. Flexible schedule and fast-paced environment require strong English and POS skills.

Qualifications

• 1+ year in cashier or retail roles; luxury retail experience preferred.
• Familiar with POS systems, mobile tech, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

POS systems

Mobile technology

Fast-paced

English proficiency

Job description

Coach, a global fashion house, is seeking a Lead Cashier in Orlando to deliver exceptional customer experiences at the cashwrap and uphold Coach Service standards.

As a frontline ambassador, you will handle cash, assist with returns, and train fellow cashiers while promoting the Insider Program and gift cards. Flexible schedule and fast-paced environment require strong English and POS skills.