Lead Cashier - Luxury Brand Experience

Coach; Kittery (ME); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house headquartered in New York. The Cashier role at Coach delivers exceptional customer experience at the cash wrap, ensures efficient service, accurate cash handling, and supports team development.

As a brand ambassador, you will uphold Coach Service standards and help promote the Insider Program. The position requires 1+ year in cashier or retail roles, familiarity with POS systems and basic computer skills, and the ability to work in a fast-paced environment.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Cash handling

POS systems

Gift cards

Tools

POS systems

Mobile technology

Job description

Coach is a global fashion house headquartered in New York. The Cashier role at Coach delivers exceptional customer experience at the cash wrap, ensures efficient service, accurate cash handling, and supports team development.

As a brand ambassador, you will uphold Coach Service standards and help promote the Insider Program. The position requires 1+ year in cashier or retail roles, familiarity with POS systems and basic computer skills, and the ability to work in a fast-paced environment.