Lead Cashier & Guest Loyalty Champion

Ulta Beauty, Inc.; Allentown (Lehigh County); On-site; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier in Allentown to ensure fast, friendly guest transactions and uphold cashwrap standards while supporting training and supervision of cashiers. You will help drive guest loyalty, process returns, and assist in opening/closing registers with accuracy.

The role requires prior cashiering experience, ability to multi-task, and strong communication skills to lead a diverse team and deliver an exceptional customer experience in a fast-paced beauty retailer.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.

Skills

Customer service

Sales excellence

POS systems

Guest engagement

Communication

Education

High school diploma or equivalent

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier in Allentown to ensure fast, friendly guest transactions and uphold cashwrap standards while supporting training and supervision of cashiers. You will help drive guest loyalty, process returns, and assist in opening/closing registers with accuracy.

The role requires prior cashiering experience, ability to multi-task, and strong communication skills to lead a diverse team and deliver an exceptional customer experience in a fast-paced beauty retailer.