Lead Cashier: Guest Experience & Loyalty Leader

Ulta Beauty, Inc.; San Angelo (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Ulta Beauty, Inc. is hiring a Lead Cashier to optimize guest transactions and cashwrap aesthetics while training new cashiers and cross-training team members. The role emphasizes loyalty, credit initiatives, and delivering a superior guest experience.

The LC collaborates with store leadership to maintain high standards, drive sales, and ensure smooth operations across all cashier functions and guest interactions.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment and personalized service.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Maintain replenishment, organization, and maintenance of all cashwrap displays and impulse fixtures to ensure guest-readiness.
• Lead cashier training and cross-training of associates; participate in ongoing brand and product training.

Skills

Guest service

Sales excellence

Communication

Teamwork

Problem-solving

Multi-tasking

Adaptability

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. is hiring a Lead Cashier to optimize guest transactions and cashwrap aesthetics while training new cashiers and cross-training team members. The role emphasizes loyalty, credit initiatives, and delivering a superior guest experience.

The LC collaborates with store leadership to maintain high standards, drive sales, and ensure smooth operations across all cashier functions and guest interactions.