Lead Cashier: Guest Experience & Loyalty Champion

Ulta; Newington (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards in a fast-paced retail setting. The role emphasizes loyalty programs, credit handling, and delivering an exceptional guest experience.

The Lead Cashier will train new cashiers, supervise open/close procedures, and collaborate with the store team to drive sales and maintain store cleanliness and visual appeal.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• ,
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.
• Complete select register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Skills

POS system

Written communication

Interpersonal skills

Independent work

Customer relationships

Education

High school diploma

Tools

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards in a fast-paced retail setting. The role emphasizes loyalty programs, credit handling, and delivering an exceptional guest experience.

The Lead Cashier will train new cashiers, supervise open/close procedures, and collaborate with the store team to drive sales and maintain store cleanliness and visual appeal.