Lead Cashier & Guest Experience Leader

Ulta Beauty, Inc.; Erie (Erie County); On-site; USD 19,000 - 25,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and support loyalty program goals.

The role includes training new cashiers, supervising cash handling, and collaborating with store leadership to deliver an exceptional guest experience. Responsibilities include driving sales, managing returns, and ensuring cash controls with accuracy while maintaining store cleanliness and visual standards.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, loyalty (including credit), and shrink.
• Ensure each guest receives exceptional service by greeting, engaging, personalizing service, and recommending Ulta Beauty products/services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Take ownership of replenishment, organization, and maintenance of all cashwrap displays and impulse fixtures.
• Maintain prompt, regular attendance.

Skills

Point of Sale

Customer service

Cash handling

Team leadership

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and support loyalty program goals.

The role includes training new cashiers, supervising cash handling, and collaborating with store leadership to deliver an exceptional guest experience. Responsibilities include driving sales, managing returns, and ensuring cash controls with accuracy while maintaining store cleanliness and visual standards.