Lead Cashier: Drive Guest Experience & Loyalty

Ulta Beauty; Surprise (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to drive efficient guest transactions, uphold cashwrap standards, and support training of new cashiers. The role emphasizes guest service, loyalty program promotion, and teamwork to meet store goals.

You’ll lead cash handling, assist the leadership team with register open/close, and ensure a clean, organized cashwrap along with outstanding store standards. Flexibility for shifts is required.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Guest service

Sales

Cash handling

Team leadership

Training

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive efficient guest transactions, uphold cashwrap standards, and support training of new cashiers. The role emphasizes guest service, loyalty program promotion, and teamwork to meet store goals.

You’ll lead cash handling, assist the leadership team with register open/close, and ensure a clean, organized cashwrap along with outstanding store standards. Flexibility for shifts is required.