Lead Cashier & Customer Experience Coach

Lowe's; Perrysburg (OH); On-site; USD 19,000 - 22,000; Part time

Job summary

Lowe’s in Perrysburg, OH is seeking a Customer Service Associate who helps customers locate and select merchandise, demonstrates products, and loads items as needed. You’ll apply Lowe’s customer service policies to deliver smart, friendly service.

You will handle cash register transactions, returns, and refunds, maintain store safety and cleanliness, and assist with security and loss prevention. Prior cashier or retail experience is preferred; on-the-job training provided.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1 Year Retail experience as a cashier
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smartphones and tablets
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions and guides them through projects
• Communicates information regarding stock, special order merchandise, features, warranties, and Lowe’s programs
• Coaches and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
• Inspects returned merchandise for damages
• Enters and submits customer orders and verifies receipts
• Looks up product information and competitor prices for price matching
• Maintains store use lists and completes daily reconciliation duties
• Inspects security and assists in loss prevention measures
• Maintains a safe and clean work environment

Skills

Customer service

Cashier experience

Retail technology

Sales skills

Supervisory readiness

Education

HS diploma or GED

Tools

POS system

CCTV surveillance

Job description

Lowe’s in Perrysburg, OH is seeking a Customer Service Associate who helps customers locate and select merchandise, demonstrates products, and loads items as needed. You’ll apply Lowe’s customer service policies to deliver smart, friendly service.

You will handle cash register transactions, returns, and refunds, maintain store safety and cleanliness, and assist with security and loss prevention. Prior cashier or retail experience is preferred; on-the-job training provided.