Lead Cashier & Customer Experience Champion

Workstream; Round Lake (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) Benefits

In Store Discount

Paid Time Off

Health, Dental and Vision Benefits

Employee Assistance Program

Job summary

Ace Hardware in Round Lake, IL is seeking a Head Cashier to oversee cashiers, manage receipts and money handling, and assist with daily store operations at the front end. The position emphasizes training, customer service, and adherence to store policies.

The role requires strong communication, problem-solving, and teamwork, with occasional travel and a non-exempt status. Join a community retailer focused on delivering excellent service and support to customers.

Qualifications

• Customer-focused approach to service and solving issues
• Attention to detail in cash handling and transactions
• Strong teamwork and interpersonal skills with willingness to learn
• Spanish language skills a plus in verbal and written communication
• Must be 18 years of age or older
• Excellent problem-solving abilities
• Knowledge of store systems and procedures
• Maintains a positive, can-do attitude

Responsibilities

• Greet customers as they enter the store
• Lead by example and train cashiers
• Troubleshoot point-of-sale problems
• Perform register sales transactions quickly and accurately
• Manage front-end queues and staffing with backup cashiers
• Follow safety policies and housekeeping duties
• Promote Ace Rewards and B2B programs
• Assist with online and curbside orders
• Order and maintain register supplies
• Provide helpful service under pressure and handle customer complaints

Skills

Customer satisfaction

Attention to detail

Team player

Bilingual Spanish

18+ years old

Problem solving

Company systems knowledge

Positive attitude

Job description

Ace Hardware in Round Lake, IL is seeking a Head Cashier to oversee cashiers, manage receipts and money handling, and assist with daily store operations at the front end. The position emphasizes training, customer service, and adherence to store policies.

The role requires strong communication, problem-solving, and teamwork, with occasional travel and a non-exempt status. Join a community retailer focused on delivering excellent service and support to customers.