Lead Cashier

ULTA Beauty; Largo (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to enhance guest experiences through exceptional service and effective training. This role involves managing transactions, supporting store goals, and fostering a collaborative environment. The ideal candidate will thrive in a dynamic setting, demonstrating strong communication and problem-solving skills while actively engaging with guests. If you are passionate about beauty and customer service, this opportunity offers a chance to grow within a vibrant team dedicated to excellence in retail.

Qualifications

• 2 years of relevant experience or equivalent education preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.

Responsibilities

• Ensure exceptional guest service by creating a friendly environment.
• Assist in training new cashiers and cross-training associates.
• Maintain cleanliness and standards at the cashwrap and store.

Skills

POS systems proficiency

Excellent communication skills

Collaboration skills

Customer relationship building

Adaptability

Education

High school diploma

Tools

Apple devices

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with register open/close functions, associate exit inspections, and cashier chat ins/outs. It requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on our Loyalty Life Cycle and contributing to achieving goals.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC embodies Ulta Beauty’s mission, vision, and values, performing the following duties and responsibilities, along with other assigned projects:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging guests, personalizing service, and recommending products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Assist guests with makeup applications, skincare analysis, and product demonstrations to enhance sales and guest experience.
• Book appointments and support in-store events that deliver an outstanding guest experience while meeting sales targets.
• Maintain replenishment, organization, and readiness of all cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt and regular attendance.

People

• Support an inclusive environment for teammates, peers, and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections.
• Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, creating excitement and accountability for store goals.
• Assist in training new cashiers and cross-training associates.
• Engage and influence peers to achieve high performance.
• Drive cashier accountability in delivering a personalized Ulta Beauty experience and following systems’ prompts.
• Participate in ongoing training to support professional development and sales performance.
• Collaborate with store management and staff to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions accurately, including returns and media control, following company policies.
• Perform register open/close functions as directed.
• Maintain store cleanliness and standards, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect assets and minimize loss through adherence to standards and safety protocols.
• Perform other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent education and experience preferred.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience addressing guest concerns professionally.
• Proven sales achievement and training experience.

Skills

• Proficient with POS systems and Apple devices.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in teams.
• Ability to build customer relationships.
• Adaptability and good judgment under pressure.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 or older to hold the Lead Cashier role.

WORKING CONDITIONS

• Mobility throughout the store during shifts.
• Frequent bending, reaching, lifting up to 25 lbs.
• Continuous object manipulation.

Ulta Beauty is committed to an inclusive workplace and is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply, and we do not discriminate based on any protected status.