Lead Cashier

Ulta Beauty; Illinois; On-site; USD 30,000 - 45,000; Full time

Job summary

Ulta Beauty is looking for a Lead Cashier to enhance guest experiences and drive loyalty results. This role involves managing transactions, training new cashiers, and ensuring compliance with company standards. Candidates should have a passion for guest service and at least 2 years of relevant experience.

Qualifications

• At least 2 years of relevant experience or equivalent education.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.

Responsibilities

• Ensure each guest receives exceptional service and maintain store cleanliness.
• Assist in training new cashiers and support the leadership team.
• Handle sales and manage cashwrap displays.

Skills

Communication

Collaboration

Customer Relationship Building

Adaptability

Education

High school diploma preferred

Tools

POS systems

Job description

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Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs. The role requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributing to achieve goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision, and values, demonstrating them consistently through the following duties:

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service, and recommending products/services.
• Handle sales, refunds, and exchanges courteously.
• Assist guests with makeup applications, skincare analysis, and product demonstrations to drive sales and enhance guest experience.
• Book appointments and support in-store events that deliver an exceptional guest experience while meeting sales goals.
• Replenish, organize, and maintain all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment for teammates, peers, and guests.
• Assist leadership with cashier chat ins/outs and associate exit inspections.
• Stay informed about industry trends, products, and services to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, to guests and team members.
• Train new cashiers and cross-train other associates in cashiering.
• Lead and influence peers to achieve productivity and performance goals.
• Drive cashier accountability and participate in ongoing training to improve skills and sales performance.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with company policies, procedures, and standards.
• Adhere to dress code.
• Complete all transactions properly, including returns and media control.
• Perform register open/close functions as directed.
• Maintain store cleanliness and standards throughout the store.
• Protect assets and minimize loss through adherence to operating procedures.
• Perform other operational tasks as assigned.

Job Qualifications

Education

• High school diploma preferred.

Experience

• At least 2 years of relevant experience or equivalent education and experience.
• Ability to delegate, multi-task, and problem-solve.
• Passion for guest service and sales.
• Experience in exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and basic technology.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build customer relationships.
• Adaptability and good judgment under pressure.

Special Position Requirements

• Flexible schedule, including evenings, weekends, and holidays.
• Must be 18 or older.

Working Conditions

• Mobility throughout the store during shift.
• Frequent bending, lifting up to 25 lbs., and other physical activities.
• Engagement in interactive processes for accommodations if needed.

Ulta Beauty is an Equal Opportunity Employer. We encourage applicants from all backgrounds. We do not discriminate based on protected statuses.