Lead Cashier

Ulta Beauty; Blue Springs (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Lead Cashier to join their dynamic team. In this role, you will be at the forefront of delivering exceptional customer experiences, ensuring efficient transactions, and maintaining high cashwrap standards. With a focus on guest loyalty and performance, you will lead by example, train new associates, and contribute to a vibrant team culture. This position offers the opportunity to grow within a company that values passion and creativity in the beauty retail space. If you thrive in a fast-paced environment and enjoy engaging with customers, this is the perfect role for you!

Qualifications

• 2 years of relevant work experience preferred.
• Proficient with basic technology and excellent communication skills.

Responsibilities

• Ensure exceptional service and maintain cashwrap standards.
• Assist in training new cashiers and support store goals.

Skills

Customer Service

Communication Skills

Cash Handling

Team Collaboration

Problem Solving

Education

High School Diploma

Tools

POS System

Apple Devices

Job description

Join to apply for the Lead Cashier role at Ulta Beauty

Get AI-powered advice on this job and more exclusive features.

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed about industry trends, products, and services during work time, and be knowledgeable about their ingredients and benefits to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, and create excitement and accountability towards individual and store credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty experience, following company systems’ prompts.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates to help grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete all transactions properly, including returns and media control, according to company policies.
• Perform select register open and close functions as directed.
• Maintain store standards and cleanliness throughout the store, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss through adherence to store standards and operating procedures, including safety, inventory control, and loss prevention.
• Perform other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years of relevant work experience or equivalent education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and selling.
• Experience addressing guest concerns promptly and professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with basic technology (e.g., POS system, Apple devices).
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain customer relationships.
• React under pressure, use good judgment, and be adaptable.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 or older to hold the Lead Cashier role.

Working Conditions

• Mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, reaching.
• Frequent lifting up to 25 lbs.
• Continuous coordination and manipulation of objects.

If an associate has a disability preventing them from performing essential functions, the company will engage in an interactive process to determine accommodations.

Ulta Beauty is an Equal Opportunity employer, encouraging applicants from underrepresented backgrounds and not discriminating based on legally protected statuses.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer, offering a wide range of products and salon services. We bring possibilities to life through the power of beauty in stores and online.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.