Lead Cargo Agent — Aviation Logistics & Training

Aeroground Inc; Santa Ana (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Menzies Aviation in Santa Ana, CA seeks a Lead Cargo Agent to provide day-to-day direction to Cargo Agents and act as a backup to the Customer Service Supervisor. The role emphasizes safety, security, and accurate cargo handling within our aviation logistics network.

Key responsibilities include staffing, training, policy adherence, and coordinating with other departments to ensure quality service, with a focus on customer satisfaction and regulatory compliance.

Qualifications

• Must be 18 years of age or older.
• Possess and maintain valid US driver's license.
• Must pass all pre-employment testing to include drug testing and a physical.
• Ability to read, write and speak English.
• Must be able to lift 35 lbs repetitively.
• Must be able to obtain and maintain required airport badges/seals.
• Flexible to work variable shifts including weekends and holidays.
• One-year college certificate or technical school or six months related experience.
• Certification in dangerous goods awareness.
• Previous customer service experience in a lead role preferred.
• Proficient in Microsoft products.

Responsibilities

• Assigns employees to work specific jobs at front counter or airline account.
• Trains employees on work area rules, time clock, and department operations.
• Ensures employees are trained on policies, cash handling, security procedures and systems.
• Interfaces with other departments to ensure service issues are addressed and corrected.
• Inventory of freight to insure proper accounting of cargo.

Skills

Customer service leadership

English proficiency

Microsoft Office

Safety compliance

Education

High School diploma or equivalent

One-year college certificate or technical school

Tools

MS Office

Job description

Menzies Aviation in Santa Ana, CA seeks a Lead Cargo Agent to provide day-to-day direction to Cargo Agents and act as a backup to the Customer Service Supervisor. The role emphasizes safety, security, and accurate cargo handling within our aviation logistics network.

Key responsibilities include staffing, training, policy adherence, and coordinating with other departments to ensure quality service, with a focus on customer satisfaction and regulatory compliance.