Lead Caregiver/Intake Coordinator

At Ease Home care; Concord (CA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Mileage reimbursement

Growth into leadership or management

Supportive team environment

Job summary

Golden Poppy Caregiving is seeking a Lead Caregiver / Intake Coordinator to blend hands-on caregiving leadership with client intake and outreach. This hybrid role involves meeting families at home, guiding onboarding, and supporting growth for the agency.

The ideal candidate is compassionate, proactive, and comfortable in the field, with strong communication skills, the ability to build trust with clients, and a track record of leadership or mentorship in caregiving or related customer-service

Qualifications

• HCA certificate valid in California.
• TB test completed and current.
• Prior caregiving experience required.
• Strong verbal and written communication.
• Ability to build rapport with clients and families.

Responsibilities

• Lead caregiving team and cover shifts as needed.
• Meet with prospective clients and families in their homes for intake.
• Conduct in-home assessments and onboard new clients.
• Educate clients on services and care options.
• Develop initial care plans with the care team.
• Build relationships with referral partners and communities.

Skills

Leadership & mentorship

Client intake

Sales / marketing exposure

Communication skills

Field readiness / home visits

Reliable transportation

Education

HCA certificate (CA)

TB Test

Job description

Lead Caregiver / Intake Coordinator

Position Summary

We are seeking a dependable, flexible, and motivated Lead Caregiver / Intake Coordinator to support both client care and agency growth. This hybrid role combines hands‑on caregiving leadership with client intake, relationship building, and community outreach.

The ideal candidate is compassionate, proactive, and comfortable working in the field - meeting with potential clients in their homes, educating them on services, and guiding them through the onboarding process. This position plays a key role in both care delivery and business growth.

Schedule: Monday-Friday 30+ hours per week

Key Responsibilities

Caregiving & Team Support

• Provide compassionate, high-quality care to clients
• Train and mentor new caregivers
• Fill in for call-offs and open shifts as needed
• Help start care for new clients and ensure smooth transitions
• Conduct occasional home visits to support clients and caregivers

Intake Coordination & Field Work

• Meet with prospective clients and families in their homes
• Conduct in-home assessments and intakes
• Educate clients on available services and care options
• Build trust and establish strong client relationships
• Guide clients through the onboarding process and complete required paperwork
• Develop initial care plans in collaboration with the care team

Requirements

• HCA certificate through the state of CA
• TB Test
• Prior caregiving experience required
• Leadership, training, or mentorship experience preferred
• Experience in sales, customer service, intake, or marketing strongly preferred
• Strong communication skills (verbal and written)
• Ability to build rapport with clients, families, and referral partners
• Highly flexible, dependable, and solution-oriented
• Comfortable working in both home care environments and field settings
• Reliable transportation and valid driver's license
• Strong problem-solving skills and team-oriented mindset

Compensation & Benefits

• $25-27/hr
• Mileage reimbursement (if applicable)
• Opportunity for growth into leadership or management roles
• Supportive, mission-driven team environment

At Golden Poppy Caregiving, our commitment begins with understanding what matters most to you. Our local teams bring knowledge, empathy, and steady support into the home, helping patients feel safe and families feel confident in their care.