Career Navigator

Dynamic Workforce Solutions; El Paso (TX); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Tuition assistance

Job summary

Dynamic Workforce Solutions is seeking a Career Navigator to provide individualized career planning, case management, and employment services in the El Paso area. Some roles are onsite and some remote, with a preference for Borderplex residents.

The position requires a Bachelor's degree (or equivalent), a valid driver's license, and strong technology skills with Microsoft 365, electronic case management, and AI-enabled platforms in a paperless environment.

Qualifications

• Education: Bachelor's degree or equivalent experience.
• Credentials: Certified Workforce Development Professional preferred.
• Experience: Two years staffing or workforce experience.
• Skills/Abilities: Case management, customer engagement, documentation.
• Technology: Proficiency with workforce information systems, Microsoft 365, e-case management, virtual service tools, and AI-enabled platforms.

Responsibilities

• Provides individualized career planning, case management, and employment services to job seekers.
• Conducts customer assessments and develops employment plans.
• Connects customers to employment, training, and support services.
• Maintains accurate case notes and documentation.
• Coordinates with employers and partners.
• Supports customer retention and follow-up.

Skills

Case management

Customer engagement

Documentation

Communication proficiency

Teamwork orientation

Technology proficiency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Electronic case management

Workforce information systems

AI-enabled platforms

Job description

Job Title: Career Navigator

Reports to: Lead Career Navigator Position

Classification: Non-Exempt

Wage Range: $19 - $21/hour, $39,520 - $43,680 annually

Primary Objectives of Position

Provides individualized career planning, case management, and employment services to job seekers. There will be several Career Navigators within the project. Some of these roles are onsite and some are remote positions, with a preference to employees residing within the Borderplex region.

Essential Job Functions

• Conducts customer assessments and develops employment plans
• Connects customers to employment, training, and support services
• Maintains accurate case notes and documentation
• Coordinates with employers and partners
• Supports customer retention and follow-up

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.

Required Competencies

Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications

• Education: Bachelor's degree or equivalent experience
• Credentials: Certified Workforce Development Professional credential preferred
• Experience: Two years staffing or workforce experience
• Skills/Abilities: Case management, customer engagement, documentation
• Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.

Salary: $19.00 - $21.00 per hour