Lead Career Navigator

Equus Workforce Solutions; Albuquerque (NM); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Equus Workforce Solutions seeks a dedicated Career Navigator support professional in a hybrid remote/in-person role. You will assist in training, case management, and coordinating services, while maintaining detailed records and ensuring confidentiality.

The role requires strong communication, analytical skills, and the ability to work independently within New Mexico. Travel up to 20% and a typical Mon–Fri schedule are expected.

Qualifications

• Associate’s degree in a related field is required with minimum 2 years of experience.
• Strong interpersonal and communication skills with written ability.
• Experience with workload management and accountability.
• Analytical skills to evaluate information and make decisions.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).
• Knowledge of employment and training program regulations.

Responsibilities

• Provide support in training, team cohesion, and SME duties for Career Navigator functions.
• Model operational excellence and high-quality customer service practices.
• Maintain detailed case management and track participant reimbursements.
• Identify barriers to employment and develop strategy plans with participants.
• Record eligibility, enrollment, services, and placement information accurately.
• Communicate with participants, service providers, and customers regularly.
• Attend leadership meetings and collaborate with team members as needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Workload management

Analytical thinking

Independent work

MS Office

Customer service

Workforce program knowledge

Education

Associate’s degree

Bachelor’s degree preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• As an emerging leader, under the direction of the Supervisor, provides support in training, team cohesion, and may act as the SME (Subject Matter Expert) for Career Navigator functions
• Model and be an advocate for operational excellence and high-quality customer service practices
• Continue to function as Career Navigator with specified lead duties including but not limited to detailed case management, authorizing and coordinating supportive services, closely tracking obligations for participant reimbursement funds, outreach, and follow-up
• Meet with participants to identify barriers to employment and develop strategies to manage these issues
• Maintain caseload and keep complete, accurate, and timely case notes and related records in manual and/or electronic systems, and monitor and record job seeker participation in required activities
• Maintain regular contact with caseload, and serve as a liaison between customer and service providers
• Send out correspondence to schedule appointments, request employment verifications, and acquire pay stubs when applicable
• Authorize, distribute, and reconcile participant reimbursements
• Ensure accurate record of case file and electronic records
• Attend select leadership and team meetings and collaboration sessions, when needed
• Accurately record eligibility, enrollment, assessment, services, and placement information within tracking systems
• Ensure confidentiality of job seeker information and protect and secure equipment and property
• Support the team as needed with data entry, case management, quick hires, or other operational area
• Perform other duties as assigned

Qualifications

• Associate’s degree in related field and minimum 2 years of experience
• Strong interpersonal and communication skills (strong verbal communication, good listener, articulate, culturally sensitive and excellent written communication)
• Demonstrated experience with workload management and accountability; plan and organize assignments to create timely, accurate work products
• Demonstrated analytical skills to include using logic and reasoning to assess information, form logical conclusions, evaluate options, and make decisions or recommendations
• Demonstrated proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook
• Experience with federal, state, and local regulations related to employment and training programs including general knowledge of the workforce one-stop and partner programs and partner programs and services
• Knowledge of characteristics associated with unemployed, dislocated, and disadvantaged populations
• Strong writing skills to include report writing
• Demonstrated experience working independently while maintaining collaboration
• Current valid driver’s license (with low-risk driver rating) and automobile liability insurance required

Preferred Qualifications

• Bachelor’s degree in related field and minimum 4 years of experience
• Has experience in leadership, training, or supporting team and operational effectiveness

Additional Information

• This is an hourly (non-exempt) full-time position with a general schedule of Monday – Friday within normal operating hours of 8:00am – 5:00pm, excluding company observed holidays.
• This is a Hybrid Remote/In-person role requiring at least 2-3 days in office or meeting with customers in person.
• Travel requirement of up to 20% of the time within business hours. No weekend travel. Mileage and travel reimbursement available.
• This role requires residing in New Mexico.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.