Lead Care Manager: Empower Wellness & Care Coordination

Serene Health Group; El Centro (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(K)

Paid Vacation

Paid Holidays

EAP

Flexible Spending Accounts

Employee Referral Program

Company Discount Program

Job summary

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with families, PCPs, and care teams to ensure timely access to care.

The LCM will provide emotional support, manage patient experience, and engage with a diverse ECM population. Strong communication, healthcare knowledge, and customer service are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required.
• Valid California driver's license and valid vehicle insurance required.
• MA certificate or medical terminology knowledge preferred.

Responsibilities

• Interview members to assess medical and social determinants of healthcare gaps and develop individualized care plans.
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
• Maintain ongoing contact with members via telehealth and in-person visits.
• Advocate for members, coordinate appointments, and evaluate progress to reduce barriers.

Skills

Communication

Bilingual (Spanish)

Computer skills

Independent work

Multitasking

Proofreading

Customer service

Education

High school diploma or GED

MA certificate (preferred)

Job description

Optima Medical Management Group in California seeks a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with families, PCPs, and care teams to ensure timely access to care.

The LCM will provide emotional support, manage patient experience, and engage with a diverse ECM population. Strong communication, healthcare knowledge, and customer service are essential.