Lead Care Manager

Serene Health; San Jose (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Optima Medical Management Group in the United States is seeking a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with members, families, and Primary Care Providers to ensure timely medical treatment and support.

The LCM will consult with members to determine needs, create action plans, and work with care teams to manage the member experience, providing emotional support and resolving administrative issues to help members become

Responsibilities

• Develop personalized care plans, coordinate member services, and collaborate with members, families, and Primary Care Providers to ensure necessary medical treatment and support.
• Consult with members to determine needs, create individualized action plans, and work with care teams to manage the member experience effectively.
• Provide emotional support, resolve administrative issues, and ensure timely access to care as key aspects of the role.

Job description

Empowering Wellness, Transforming Lives

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

This job is temporarily hybrid. Please see travel details at the bottom.

Job Summary:

The official job title is Lead Care Manager (LCM).

The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care Providers to ensure they receive necessary medical treatment and support. The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position. Compassion, healthcare knowledge, and exceptional customer service are essential qualities for assisting members in becoming self-sufficient