Lead Call Center Representative — Growth, PTO & 401(k)

Automatic Data Processing, Inc.; Bossier City (LA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

24/7 Teledoc Health Access

Mental Health Support

Paid Life & Long-Term Disability

Wellness Programs

Generous PTO and paid holidays

Volunteer Time & Opportunities

401(k) with Company Match

Financial Wellness Tools

Education Assistance Program

Career Development

Employee Recognition & Milestones

Job summary

Barksdale Federal Credit Union in Bossier City, LA, is seeking a Lead Call Center Representative to provide excellent member service and support the Call Center team. This role handles member questions, account requests, complaints, and other service needs by phone, email, Internet, and other channels.

You will be the go-to person for other representatives and work with the Manager to ensure the team has the information and support it needs.

Qualifications

• Two to five years of similar related experience and/or training; or equivalent combination of education and experience.
• High school graduate or equivalent.
• Strong communication skills with a professional and courteous demeanor.
• Ability to handle high call volumes and multiple tasks simultaneously.
• Supervisory experience
• Proficiency in using computer applications and learning new software systems.

Responsibilities

• Provide excellent service to members and support the Call Center team.
• Handle member questions, account requests, complaints, and other service needs by phone, email, Internet, and other channels.
• Assist and guide other Call Center Representatives with difficult member questions.
• Work with the Manager to ensure the team has the information and support it needs.

Skills

Communication skills

Call handling

Supervisory experience

Computer proficiency

Education

High school diploma or equivalent

Job description

Barksdale Federal Credit Union in Bossier City, LA, is seeking a Lead Call Center Representative to provide excellent member service and support the Call Center team. This role handles member questions, account requests, complaints, and other service needs by phone, email, Internet, and other channels.

You will be the go-to person for other representatives and work with the Manager to ensure the team has the information and support it needs.