Lead Café Server & Team Coach

Mountainside-Cafe-2; Barton (VT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer matching

Free meals while working

Paid Sick Time

Job summary

Mountainside Treatment Center is seeking a Lead Cafe Server to oversee front-of-house operations and deliver exceptional guest service. You will mentor staff, coordinate workflow, and ensure high standards of cleanliness and efficiency in a fast-paced café environment.

The role includes coaching Extended Care clients, handling cash transactions, and supporting opening/closing procedures. A strong customer focus and previous leadership experience are essential.

Qualifications

• High school diploma or GED required.
• Minimum two (2) years of restaurant, café, or food service experience required.
• Previous experience leading, training, or mentoring team members preferred.
• Strong customer service and interpersonal skills required.
• Experience handling cash and point-of-sale (POS) systems required.
• Ability to work in a fast-paced, team-oriented environment.
• ServSafe Certification preferred.

Responsibilities

• Lead front-of-house operations during assigned shifts, ensuring smooth, efficient service.
• Greet and seat guests, present menus, and provide exceptional table service.
• Coordinate workflow and provide day-to-day guidance and support to Café Servers and newer team members.
• Assist with onboarding and training staff on service standards, sanitation, safety procedures, and café operations.
• Monitor the dining room to maintain high standards of guest service, cleanliness, and organization.
• Address guest questions, concerns, and service recovery needs in a professional and timely manner.
• Assist Extended Care clients working in the café by providing coaching, encouragement, and guidance when appropriate.
• Handle cash and credit card transactions accurately, including end-of-shift balancing and closeout procedures.
• Support opening and closing responsibilities and help ensure café and designated areas are properly secured.
• Partner with café management to identify operational improvements and maintain consistent service standards.
• Complete assigned Relias training in a timely manner.
• Comply with all federal, state, and accreditation requirements.

Skills

Leadership

Customer service

Cash handling

POS systems

Communication

Time management

Conflict resolution

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Mountainside Treatment Center is seeking a Lead Cafe Server to oversee front-of-house operations and deliver exceptional guest service. You will mentor staff, coordinate workflow, and ensure high standards of cleanliness and efficiency in a fast-paced café environment.

The role includes coaching Extended Care clients, handling cash transactions, and supporting opening/closing procedures. A strong customer focus and previous leadership experience are essential.