Lead Business Writer, Communications

Calix; Northern (KY); Hybrid; USD 124,000 - 186,000; Full time

Job summary

Calix is seeking a Lead Business Writer, Communications to shape and write high-impact press releases and external stories for customers, analysts, and investors. You will own stories end-to-end—from sourcing and interviewing to drafting and coordinating with our PR agency—while maintaining strict fact verification and editorial standards.

You’ll work remotely across the US, staying current on broadband, AI, and market trends to craft narratives that drive business outcomes and brand

Qualifications

• Exceptional editorial judgment and storytelling ability.
• Proven experience finding stories where others see complexity or raw information.
• Strong business acumen and ability to connect technology to business value.
• Strong reporting instincts, including interviewing, fact verification, and source validation.
• Experience writing about B2B technology, SaaS, cloud, AI, telecommunications, or related industries.
• Ability to quickly understand complex technology portfolios, products, business models, and industry dynamics, and translate them into compelling business narratives.
• Experience using AI and agentic AI tools to support research and content development while maintaining editorial judgment and fact verification.
• Confidence working directly with executives and senior leaders.
• Relentless commitment to revision, accuracy, and quality.
• Exceptional writing and editing skills.

Responsibilities

• Identify customer, product, and business stories with external relevance.
• Determine which stories deserve attention and develop compelling narrative angles.
• Synthesize interviews, presentations, transcripts, data, and stakeholder feedback to develop a strong story thesis.
• Conduct interviews with customers, executives, partners, and subject matter experts.
• Verify facts, figures, claims, and supporting evidence.
• Write customer success, product launch, and corporate press releases with clear, compelling narratives.
• Manage stories through executive, legal and stakeholder review while preserving narrative integrity.
• Adapt quickly to changing priorities and fast-moving opportunities without compromising quality.
• Stay current on broadband, cloud, AI, and industry trends to bring context to every story.
• Provide an editor's perspective to raise quality and strategic relevance.
• Collaborate with Calix's PR agency to align stories, messaging, and media engagement.

Skills

Editorial judgment

Storytelling

Business acumen

Reporting instincts

B2B tech writing

Complex tech understanding

AI tools usage

Executive collaboration

Revision and quality

Writing and editing

Job description

Calix is looking for a Lead Business Writer, Communications (Remote – USA) who can identify, shape, and write compelling stories for one of our most visible external communications channels: press releases. Calix press releases play a pivotal role in shaping how customers, analysts, investors, media, and the broader market understand our company and the success of our customers, partners, and brand. This means you'll join a small, high-performing communications team with an outsized impact on Calix's external narrative. We care deeply about craft, credibility, and quality. We believe great stories are built through thoughtful reporting, rigorous editing, and relentless revision. This is a role for someone who wants meaningful ownership, visibility, and influence—and who takes pride in producing work that stands up to scrutiny. We're looking for someone with exceptional editorial judgment; someone who can find stories where others see only information and connect them to meaningful business outcomes. You'll absorb customer interviews, executive perspectives, product strategy, technical information, market context, and sometimes competing stakeholder viewpoints, then determine what matters, why it matters, and how to tell it. You'll own stories end-to-end, from sourcing and interviewing to drafting, executive review, publication, and coordination with our PR agency. Calix embraces the secure use of AI and agentic AI tools as part of the editorial process. We expect this role to have practical experience using approved AI tools securely and responsibly to accelerate research, story development, drafting, and revision. Candidates must demonstrate strong judgment around fact verification, confidentiality, and the appropriate use of AI in professional communications. That said, we are hiring primarily for human judgment, business acumen, reporting instincts, and writing ability.

What You'll Do:

• Identify customer, product, and business stories with external relevance
• Determine which stories deserve attention and develop compelling narrative angles
• Synthesize interviews, presentations, transcripts, data, and stakeholder feedback to develop a strong story thesis
• Conduct interviews with customers, executives, partners, and subject matter experts
• Verify facts, figures, claims, and supporting evidence
• Write customer success, product launch, and corporate press releases with clear, compelling narrative arcs
• Manage stories through executive, legal, and stakeholder review while preserving narrative integrity
• Adapt quickly to changing priorities and fast-moving opportunities without compromising quality or accuracy
• Stay current on broadband, cloud, AI, and competitive industry trends to bring context, perspective, and relevance to every story
• Bring an editor's perspective to every story, raising the quality, clarity, and strategic relevance of Calix communications
• Serve as a key editorial partner to Calix's public relations agency, ensuring stories, messaging, and media engagement activities align to business objectives and communication priorities

What You Bring:

• Exceptional editorial judgment and storytelling ability
• Proven experience finding stories where others see complexity, ambiguity, or raw information
• Strong business acumen and the ability to connect technology, product strategy, customer outcomes, and business value
• Strong reporting instincts, including interviewing, fact verification, and source validation
• Experience writing about B2B technology, SaaS, cloud, AI, telecommunications, enterprise software, or related industries
• Ability to quickly understand complex technology portfolios, products, business models, and industry dynamics, and translate them into compelling business narratives
• Experience using AI and agentic AI tools to support research and content development while maintaining responsibility for editorial judgment and fact verification
• Confidence working directly with executives and senior leaders
• Relentless commitment to revision, accuracy, and quality
• Exceptional writing and editing skills (a writing exercise is required as part of the interview process)

Location:

This is a remote-based position located anywhere in the US #LI-Remote

Pay Range:

• San Francisco Bay Area: 158,700 - 238,100 USD Annual
• Select US Metros and States: 138,000 - 207,000 USD Annual
• Other US Locations: 124,200 - 186,300 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus.

For information on our benefits click here.

PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at [e-mail].

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered viaCalix One— our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation.

Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth.

This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once‑in‑a‑generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page

If you are a person with a disability needing assistance with the application process please: Email us at [e-mail]; or Call us at [phone].

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