Lead, Business Continuity & Resilience Strategy

ADP, Inc.; Florida; On-site; USD 110,000 - 160,000; Full time

Job summary

ADP, Inc. is seeking a Lead Project/Program Manager to lead the Business Continuity & Resiliency (BC&R) program within the HRO business.

You will drive strategy, governance, execution, and continuous improvement across multiple functions to strengthen organizational resilience during disruptions. The role requires strategic thinking, influence, and strong communication to coordinate across Service Operations, Technology, Risk, Compliance, Legal, and Vendor Management.

Qualifications

• 5+ years leading complex programs in a cross-functional environment.
• Ability to lead through influence in a highly matrixed organization.
• Strong program management skills including risk management, governance, and executive reporting.
• Experience developing executive-level presentations, business updates, and communication materials.
• Experience with business continuity, resilience, risk assessment, and regulatory readiness is a plus.
• PMP, CBCP, MBCI, or similar certifications preferred.

Responsibilities

• Lead strategic resilience programs and set program strategies, roadmaps, and initiatives.
• Drive business continuity and operational resilience across HRO.
• Collaborate across Service Operations, Technology, Risk, Compliance, Legal, Product, Finance, and Vendor Management.
• Support crisis management planning, readiness activities, and incident response coordination.
• Create executive-ready dashboards, scorecards, and progress updates for governance forums.
• Identify opportunities to improve processes, tools, governance, and resilience practices.

Skills

Leadership

Stakeholder management

Program management

Communication

Strategic thinking

Problem solving

Cross-functional collaboration

Tools

Smartsheet

Microsoft Office

Job description

ADP, Inc. is seeking a Lead Project/Program Manager to lead the Business Continuity & Resiliency (BC&R) program within the HRO business.

You will drive strategy, governance, execution, and continuous improvement across multiple functions to strengthen organizational resilience during disruptions. The role requires strategic thinking, influence, and strong communication to coordinate across Service Operations, Technology, Risk, Compliance, Legal, and Vendor Management.