Lead, Business Analyst

Ross Stores; Dublin (CA); On-site; USD 114,000 - 195,000; Full time

Job summary

Ross Stores, Inc. is seeking a Lead Business Analyst to drive business productivity and collaboration improvements. You will work with stakeholders across lines of business and third parties to elicit, specify, and validate business needs to ensure project deliverables meet specifications.

The role emphasizes requirements analysis, wireframing, and collaboration technology expertise, with a strong emphasis on end-user productivity and change management within a large retail environment.

Qualifications

• Minimum of 8 years of experience as a Business Analyst.
• Experience with Workflow, Collaboration, and Portal technologies.

Responsibilities

• Perform business analysis at strategic, operational, and organizational levels.
• Conduct user interviews and develop interface prototypes.
• Collaborate with stakeholders and technical teams to gather requirements.
• Develop usability designs and testing objectives aligned to project goals.
• Create process models, specifications, and diagrams for developers.

Skills

Business analysis

Requirements elicitation

Stakeholder management

Prototyping

Presentation skills

Communication

Process design

Education

BS degree

Tools

Office 365

SharePoint Online

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Lead Business Analyst is an experienced IT Functional Systems analyst, and internal consultant working to deliver and improve Business facing productivity and collaboration capabilities. The Lead Business Analyst works directly with our business stakeholders from all lines of business and related 3rd parties to help shape end user productivity & collaboration capabilities. The End User Productivity Business Analyst must have strong requirements analysis, wire framing business process and collaboration & automation systems experience. They will elicit, analyze, specify, and validate the business needs of project stakeholders, be they customers or end users and to ensure that project deliverables are met according to specifications.

The base salary range for this role is $114,300 – $195,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Perform business analysis activities at the strategic, operational, and organizational level; work with key users in the continual improvement of business productivity and efficiency
• Conduct end user interviews and where applicable, develop prototypes of interfaces based on the user requirements.
• Collaborate with Business Stakeholders and technical resources to ensure understanding and proper gathering of requirements.
• Coordinate with project teams to develop and implement usability designs and testing objectives related to project objectives.
• Design or match technology solutions to enable business collaboration requirements and processes.
• Maintain a high level of expertise with the organization’s current productivity and collaboration platform(s).
• Keep abreast of the changing environment of workplace and collaboration technologies.
• Maintain a catalog of common productivity and collaboration patterns to be reused in new collaboration solution designs.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team, using new and existing equal collaboration patterns
• Manage projects and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects ensuring that:
  o Use Cases and Requirements are defined accurately
  o Detailed Functional Designs are created and handed off to Development Team
  o Test plans and training plans are designed and executed successfully
  o All required system and user documentation is created accurately
  o Anticipated business outcomes are achieved
• Support existing production systems
  o Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes
  o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key users)
  o Ensuring users receive appropriate training and existing documentation is updated accurately
• Evaluate client business challenges and work with the team to arrive at the best-fit technology solution
• Work with teams to capture best practices and develop case studies and other core deliverables to build solution offerings
• Business Analysis Skill

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Customer Focus
• Time Management

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Minimum of 8 years of experience as a Business Analyst at least 3 years working with Workflow, Collaboration, and Portal technologies.
• Experience running use case and user design workshops.
• Excellent presentation skills to present to senior stakeholders.
• Experience with corporate intranets and/or Office 365 and SharePoint online.
• Effective communication of design ideas across all levels and roles.
• A firm grasp of social collaboration technologies and concepts.
• Strong analytical, problem solving, and business process design skills.
• Good listening skills. Understand how to interpret user requirements for what is said and what is meant and relate that back to stakeholders in meaningful requirements and designs.
• Experience collaborating across multiple functional/technical teams to deliver a project.
• Proven ability to learn new technologies quickly and apply the gained knowledge to address business problems.

EDUCATION / CERTIFICATIONS

• BS degree, or equivalent experience.

PHYSICAL REQUIREMENTS

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
• However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $114,300.00 to $195,000.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.