Lead Business Analyst

Grey Parrot Systems LLC; Bellevue (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Grey Parrot Systems in Bellevue, WA, seeks a Lead IT Business Analyst with deep utilities knowledge and Azure DevOps proficiency to drive requirements gathering and delivery across large enterprise programs. You will own BRDs, user stories, acceptance criteria, and maintain the Azure DevOps backlog in collaboration with business SMEs, operations, and technology teams.

Required is 8+ years of IT BA experience, strong communication, and the ability to run workshops to align stakeholders.

Qualifications

• 8+ years IT BA experience — lead or senior level.
• ,
• Deep utilities industry experience — electric, gas, water, or multi-commodity utility operations, billing, asset management, or customer service programs.
• Strong hands-on Azure DevOps experience — managing backlogs, user stories, epics, work items, sprints, and delivery tracking
• Strong requirements elicitation, documentation, and analysis skills — BRDs, functional specs, user stories, process flows, and use cases
• Experience working in Agile / Scrum delivery environments — sprint planning, backlog grooming, and stakeholder reviews
• Ability to facilitate workshops, requirements sessions, and cross-functional stakeholder meetings with confidence
• Strong understanding of utility business processes — metering, billing, outage management, grid operations, customer communications, or regulatory compliance
• Experience collaborating with engineering, architecture, QA, and business teams to deliver complex technology programs
• Excellent written and oral communication skills — able to translate complex technical and business requirements for diverse stakeholder audiences
• Ability to work on-site in Bellevue / Bothell, WA

Responsibilities

• Lead requirements elicitation, documentation, and validation across complex utility enterprise IT programs — working directly with business SMEs, operations teams, and technology stakeholders
• Develop and maintain comprehensive requirements artifacts — BRDs, functional specifications, user stories, acceptance criteria, process flows, data flow diagrams, and use cases
• Own and manage the Azure DevOps backlog — creating and refining epics, features, user stories, tasks, and acceptance criteria for development teams
• Facilitate requirements workshops, stakeholder reviews, and sprint ceremonies — ensuring alignment between business needs and technical delivery
• Analyze and document current-state and future-state business processes across utility operations — identifying gaps, risks, and improvement opportunities
• Serve as the primary liaison between utility business stakeholders and technology teams — translating business requirements into technically accurate, actionable user stories
• Track and communicate delivery progress, risks, and dependencies using Azure DevOps dashboards and reporting
• Support UAT planning and execution — coordinating with business users and QA teams to validate delivered solutions against accepted requirements
• Identify and manage requirements-related risks and issues — escalating to project leadership with clear impact assessments
• Mentor and guide junior Business Analysts on requirements best practices, Azure DevOps workflows, and utilities domain knowledge
• Contribute to continuous improvement of BA practices, templates, and delivery standards across GPARROT engagements

Skills

IT BA experience

Utilities industry knowledge

Azure DevOps

Requirements elicitation

Agile / Scrum

Stakeholder management

Communication skills

Workshops facilitation

Tools

Azure DevOps

Jira

Confluence

Power BI

Visio

Lucidchart

SharePoint

SQL

Microsoft 365

Job description

Grey Parrot Systems (GPARROT) is hiring an experienced Lead IT Business Analyst with deep utilities industry expertise and strong Azure DevOps proficiency to lead requirements gathering, analysis, and delivery coordination across complex enterprise technology programs.

About Grey Parrot Systems

Grey Parrot Systems (GPARROT) is a women-owned, BEP-certified IT services firm headquartered in Naperville, IL. We partner with mid-market enterprises to deliver AI-first, governance-driven digital transformation. Our team of seasoned CIO/CTO practitioners works side-by-side with clients across retail, logistics, manufacturing, and healthcare — and we're growing.

About the Role

This is a lead-level IT Business Analyst role for a seasoned BA who combines deep utilities industry knowledge with strong technical acumen and Azure DevOps delivery experience. You will own requirements elicitation, documentation, and stakeholder alignment across complex utility enterprise programs — bridging the gap between business operations and technology teams while managing work items, user stories, and delivery tracking in Azure DevOps. If you have 8+ years of IT BA experience with proven utilities industry depth and Azure DevOps hands-on expertise — we want to hear from you.

Must-Have Skills

• 8+ years of IT Business Analyst experience — lead or senior level
• Deep utilities industry experience — electric, gas, water, or multi-commodity utility operations, billing, asset management, or customer service programs
• Strong hands-on Azure DevOps experience — managing backlogs, user stories, epics, work items, sprints, and delivery tracking
• Strong requirements elicitation, documentation, and analysis skills — BRDs, functional specs, user stories, process flows, and use cases
• Experience working in Agile / Scrum delivery environments — sprint planning, backlog grooming, and stakeholder reviews
• Ability to facilitate workshops, requirements sessions, and cross-functional stakeholder meetings with confidence
• Strong understanding of utility business processes — metering, billing, outage management, grid operations, customer communications, or regulatory compliance
• Experience collaborating with engineering, architecture, QA, and business teams to deliver complex technology programs
• Excellent written and oral communication skills — able to translate complex technical and business requirements for diverse stakeholder audiences
• Ability to work on-site in Bellevue / Bothell, WA

What You'll Do

• Lead requirements elicitation, documentation, and validation across complex utility enterprise IT programs — working directly with business SMEs, operations teams, and technology stakeholders
• Develop and maintain comprehensive requirements artifacts — BRDs, functional specifications, user stories, acceptance criteria, process flows, data flow diagrams, and use cases
• Own and manage the Azure DevOps backlog — creating and refining epics, features, user stories, tasks, and acceptance criteria for development teams
• Facilitate requirements workshops, stakeholder reviews, and sprint ceremonies — ensuring alignment between business needs and technical delivery
• Analyze and document current-state and future-state business processes across utility operations — identifying gaps, risks, and improvement opportunities
• Serve as the primary liaison between utility business stakeholders and technology teams — translating business requirements into technically accurate, actionable user stories
• Track and communicate delivery progress, risks, and dependencies using Azure DevOps dashboards and reporting
• Support UAT planning and execution — coordinating with business users and QA teams to validate delivered solutions against accepted requirements
• Identify and manage requirements-related risks and issues — escalating to project leadership with clear impact assessments
• Mentor and guide junior Business Analysts on requirements best practices, Azure DevOps workflows, and utilities domain knowledge
• Contribute to continuous improvement of BA practices, templates, and delivery standards across GPARROT engagements

Nice to Have

• Experience with utility-specific platforms — SAP IS-U, Oracle CC&B / CIS, Maximo, Milsoft, or similar
• Familiarity with NERC / FERC regulatory compliance requirements
• Experience with smart grid, AMI, or advanced metering infrastructure programs
• Familiarity with Azure cloud services — Azure Data Factory, Azure Functions, or Azure Logic Apps
• Experience supporting large-scale ERP or CIS implementations in a utility environment
• CBAP, PMI-PBA, or Certified Agile Analyst certification
• Experience with Power BI for requirements validation and data analysis reporting

• Azure DevOps
• Agile / Scrum
• Jira
• Confluence
• Microsoft 365
• Visio / Lucidchart
• SharePoint
• Power BI
• SQL (for data analysis and validation)
• Utility Industry Platforms (OMS / ADMS / CIS / AMI / MDM)

Details

• Location: Bellevue / Bothell, WA — On-Site
• Experience: 8+ years
• Type: Full-Time
• Start: Immediate

Grey Parrot Systems is an Equal Opportunity Employer. As a women-owned, BEP and WBENC-certified firm, diversity and inclusion are core to who we are. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected characteristic. We strongly encourage applications from candidates of all backgrounds, identities, and experiences — including those from underrepresented groups in technology. Reasonable accommodations are available upon request.

Stay Connected

For more job openings, company updates, and AI industry insights, follow Grey Parrot Systems on LinkedIn.

We are always looking for talented, driven professionals to join our growing team. Whether this role is the right fit today or not, connect with us and be the first to hear about new opportunities as we expand across Chicago, Detroit, and the Midwest.