Lead Business Analyst (Azure/DevOps)

Concentrix; Bellevue (WA); On-site; USD 92,000 - 130,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

comprehensive employee assistance; 401

Job summary

Concentrix is seeking an experienced Lead Business Analyst to support utility industry initiatives in complex, compliance-driven environments. You will act as the key connection between business stakeholders and software delivery teams, translating operational needs into clear, actionable requirements that drive successful outcomes.

This is an excellent opportunity for a strategic, detail-oriented analyst with strong utilities domain expertise, NERC compliance knowledge, and Azure DevOps

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or related field.
• 7+ years of Business Analysis experience in IT environments.
• Experience supporting utilities industry projects and NERC compliance.
• Hands-on experience using Azure DevOps for requirements management, user stories, and traceability.
• Strong communication and ability to lead stakeholder discussions and cross-functional teams.

Responsibilities

• Serve as primary liaison between business stakeholders and software development teams, ensuring alignment on goals and outcomes.
• Gather, analyze, document, validate, and manage requirements across multiple initiatives.
• Lead requirements elicitation activities through stakeholder interviews, workshops, surveys, and document reviews.
• Create, refine, and maintain user stories, acceptance criteria, requirements artifacts, and end-to-end traceability in Azure DevOps.
• Support utility industry projects operating within NERC-compliant environments, ensuring documentation standards and regulatory expectations are met.
• Translate business needs into structured requirements for efficient design, development, testing, and implementation.
• Partner with project managers, developers, QA teams, and business users to support solution delivery.
• Facilitate requirements reviews, solution walkthroughs, and stakeholder sign-off sessions.
• Provide leadership to cross-functional teams balancing multiple priorities in fast-paced projects.
• Support enterprise software development and modernization efforts with analytical insight.
• Drive consistency, clarity, and quality across requirements documentation and delivery practices.

Skills

Stakeholder management

Requirements gathering

Process mapping

Workflow analysis

Business documentation

Verbal communication

Written communication

Cross-functional collaboration

Education

Bachelor's degree in IT/Business/Engineering

Tools

Azure DevOps (ADO)

Job description

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title

Lead Business Analyst (Azure/DevOps)

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered, intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Lead Business Analyst (Azure/DevOps) - United States | Onsite/Bothell, WA

We are seeking an experienced Lead Business Analyst to support utility industry initiatives in complex, compliance-driven environments. In this role, you will act as the key connection between business stakeholders and software delivery teams, translating operational needs into clear, actionable requirements that drive successful outcomes. This is an excellent opportunity for a strategic, detail-oriented analyst with strong utilities domain expertise, NERC compliance knowledge, and Azure DevOps experience to help deliver high-impact technology solutions.

Responsibilities

• Serve as the primary liaison between business stakeholders and software development teams, ensuring alignment on goals, scope, and expected outcomes.
• Gather, analyze, document, validate, and manage business, functional, and system requirements across multiple initiatives.
• Lead requirements elicitation activities through stakeholder interviews, workshops, surveys, document reviews, and collaborative working sessions.
• Create, refine, and maintain user stories, acceptance criteria, requirements artifacts, and end-to-end traceability in Azure DevOps (ADO).
• Support utility industry projects operating within NERC-compliant environments, ensuring documentation standards and regulatory expectations are met.
• Evaluate business processes, workflows, and operational procedures to identify gaps, risks, and opportunities for improvement.
• Translate business needs into structured requirements that enable efficient design, development, testing, and implementation.
• Partner closely with project managers, developers, QA teams, and business users to support successful solution delivery.
• Facilitate requirements reviews, solution walkthroughs, and stakeholder sign-off sessions.
• Provide leadership and guidance to cross-functional teams while balancing multiple priorities in a fast-paced project environment.
• Support enterprise software development and modernization efforts with strong analytical insight and business process expertise.
• Help drive consistency, clarity, and quality across requirements documentation and delivery practices.

Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• 7+ years of Business Analysis experience in IT environments.
• Demonstrated experience supporting utilities industry projects.
• Strong knowledge of NERC documentation and compliance requirements.
• Hands-on experience using Azure DevOps (ADO) for requirements management, user stories, and traceability.
• Proven success in requirements gathering, process mapping, workflow analysis, and business documentation.
• Strong verbal and written communication skills with the ability to tailor messaging to both technical and non-technical audiences.
• Ability to lead stakeholder discussions, requirements workshops, and cross-functional collaboration sessions.
• Experience translating complex business needs into clear functional and system requirements.
• Strong organizational skills and the ability to manage multiple priorities effectively.

Preferred Qualifications

• Experience working in Agile/Scrum environments.
• Certifications such as CBAP, PMI-PBA, Agile BA, or Scrum-related credentials.
• Experience supporting enterprise software development and modernization initiatives.
• Demonstrated leadership skills with the ability to influence teams and drive consensus.

Base Salary

The base salary range for this position is $92,250 - $130,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• medical insurance
• dental insurance
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays

The deadline to apply for this position is: 08/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.