Lead Budtender & Team Leader, Cannabis Retail

TRP MANAGEMENT; San Bernardino (CA); On-site; USD 27,000 - 33,000; Full time

Job summary

TRP MANAGEMENT in San Bernardino, CA is seeking a Lead Budtender to guide the Budtender team alongside the Hospitality Co-Manager and General Manager. You will champion a world-class customer experience and ensure strong product knowledge and visual standards.

You will drive repeat business through our loyalty program, coordinate with management on sales goals and KPIs, and support community outreach and in-store events.

Qualifications

• Passion for Cannabis
• Passion for Cannabis Culture
• Minimum 2 years’ experience supervising training, quality and customer service in retail.
• Microsoft Office skills in Word, Excel and Outlook.

Responsibilities

• Execute TRP world class customer experience.
• Provide a friendly and warm welcome to all customers.
• Execute TRP customer first culture through thoughtful communication, comprehensive product knowledge and maintaining high visual presentation standards.
• Drive repeat business through local grass roots networking and our loyalty program.
• Continuously measure and follow up with all managers and employees on TRP customer experience and customer first culture by using appropriate tools such as online reviews, customer satisfaction surveys and key KPI’s.
• Work closely with GM and other CO-Managers to set clear sales volume and KPI goals.
• With the GM and Managers to review and analyze KPI’s and apply knowledge/learnings to drive sales volume.
• Help store team to implement all aspects of Visual Presentation including basic store standards, floor sets, ongoing merchandising and product launches.
• Partner with GM and Hospitality CO-Manager on community outreach, press and in-store events.

Skills

Cannabis passion

Cannabis culture

Retail supervision

Tools

Word

Excel

Outlook

Job description

TRP MANAGEMENT in San Bernardino, CA is seeking a Lead Budtender to guide the Budtender team alongside the Hospitality Co-Manager and General Manager. You will champion a world-class customer experience and ensure strong product knowledge and visual standards.

You will drive repeat business through our loyalty program, coordinate with management on sales goals and KPIs, and support community outreach and in-store events.