Lead Budtender / Key Holder

Snaxland; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Snaxland in Denver is seeking a Lead Budtender/Key Holder to model exceptional cannabis customer service, supervise staff, and support store operations. You will manage cash and POS processes, assist with inventory, and train teammates, while ensuring compliance with local regulations and safety standards.

Strong communication, leadership, and a customer-first mindset are essential, with experience in METRC and cannabis POS systems preferred.

Qualifications

• One+ years in a cannabis retail or customer service role.
• Some supervisory or leadership experience a plus.
• Bilingual English/Spanish preferred but not required.
• Strong cash handling skills and basic arithmetic.
• Able to verify identification and ensure legal compliance.

Responsibilities

• Lead by example in customer service and create a welcoming environment.
• Proficient in POS software and cash handling; train others.
• Assist with inventory organization and restocking.
• Support store management with daily cash reconciliation and compliance.

Skills

Leadership

Customer service

Communication

Cash handling

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

METRC experience

POS software

Job description

LEAD BUDTENDER / KEY HOLDER

Lead Budtenders/Key Holders are individuals that have not only mastered the Budtender role but also display strong leadership and critical thinking skills taking on a leadership support role within the store setting. Lead Budtenders are the example for all Budtenders in their product knowledge, customer service abilities and general can-do attitude. In addition to the Budtender function these individuals also take on additional responsibilities in the areas of: general store operations, inventory management, staff training and store supervision. As a Lead Budtender/Key Holder you are a vital part of store leadership to ensure the location runs like a well-oiled machine.

Roles and Responsibilities

Customer Service

• Lead Budtender’s are the example, alongside Store Managers, in setting the standard for other staff in providing a friendly and welcoming environment, addressing customer questions and concerns with a positive attitude, and creating a positive experience to encourage return customers.
• Treat all customers and co-workers with dignity and respect.
• Offer expert cannabis product information and guidance, answering questions and helping customers find the best possible product for them.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Handles customer complaints within established Company guidelines in a courteous and professional manner, with a focus on de-escalation.

Cash Handling, Transactions and Point of Sales Systems:

• Be proficient in POS software and cash handling procedures as established.
• Support the team in training staff in proper cash handling and transaction procedures
• Assist Budtenders within cart discounts or voids when necessary.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Able to accurately create/update and train others on customer profiles within the Point of Sales system.
• Able to assist Store Manager in entering new Inventory into POS.

Inventory Management

• Support the organization of products for easy restocking and accessibility, including but not limited to proper labeling and physical organization of items in backstock to maintain a clean and organized stockroom.
• Collaborate with the store level and operations level teams to ensure accurate inventory levels.
• Assist Management with regular store inventories and identifying and correcting any known issues.
• Ensure the sales floor is properly stocked during operations and overall appearance is clean and organized.

Training/Leadership/Store Management

• Ability to verify customer identification/paperwork and train others to ensure every customer is legal to shop.
• Able to prioritize audiences and tasks including: customers, vendors, phone calls, or special projects.
• Assist Store Manager with daily cash reconciliation and reporting.
• Assist in ensuring store compliance with all local, state and federal regulations including safety and health.

Work Experience

• One or more years in a cannabis retail/customer service role required, including cannabis product knowledge, some metrc experience and cannabis POS experience.
• Some supervisory or leadership experience a plus.
• Strong communication skills, both written and oral, and strong interpersonal skills.
• Strong cash handling skills and knowledge of basic arithmetic.
• Bilingual English/Spanish preferred but not required.
• Strong customer Service skills.
• Basic Microsoft office experience including Word and Excel.

What You Should Bring:

• Current MED badge required
• Valid ID, 21 and over only.
• High school diploma or equivalent preferred.
• Fun attitude and work ethic.
• Strong attention to detail and a team-player attitude is a must.
• Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations
• An eye for style, maintaining a neat and well-groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
• The ability to creatively cultivate long-term customer relationships.

Working Conditions

• Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
• Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time