Lead Budtender/Key Holder (Vital Cannabis)

Snaxland; Colorado Springs (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

Snaxland in Colorado Springs is looking for a Lead Budtender/Key Holder to provide exemplary customer service and support store operations. The ideal candidate will have a strong background in cannabis retail, with at least one year of experience in a customer service role.

The role involves guiding staff, managing cash handling procedures, and ensuring a clean and organized environment. Applicants should possess a high school diploma and have strong communication skills. A current MED badge is required, along with a positive work ethic.

Qualifications

• One or more years in cannabis retail/customer service role required.
• Some supervisory or leadership experience a plus.
• Strong cash handling skills and knowledge of basic arithmetic.

Responsibilities

• Lead Budtender's role is to set a customer service standard.
• Handle cash handling and transactions efficiently.
• Support inventory management and organization.

Skills

Customer Service

Cash Handling

Communication

Organizational Skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Point of Sales (POS) Systems

Microsoft Office (Word, Excel)

Job description

LEAD BUDTENDER / KEY HOLDER

Lead Budtenders/Key Holders are individuals that have mastered the Budtender role and display strong leadership and critical thinking skills. They support store leadership, guide Budtenders in product knowledge, customer service, and a can‑do attitude. In addition to the Budtender function, they handle responsibilities in general store operations, inventory management, staff training, and store supervision. As a Lead Budtender/Key Holder you are a vital part of store leadership to ensure the location runs like a well‑oiled machine.

Roles and Responsibilities

Customer Service

• Lead Budtender’s are the example, alongside Store Managers, in setting the standard for other staff in providing a friendly and welcoming environment, addressing customer questions and concerns with a positive attitude, and creating a positive experience to encourage return customers.
• Treat all customers and co‑workers with dignity and respect.
• Offer expert cannabis product information and guidance, answering questions and helping customers find the best possible product for them.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Handle customer complaints within established Company guidelines in a courteous and professional manner, with a focus on de‑escalation.

Cash Handling, Transactions and Point of Sales Systems:

• Be proficient in POS software and cash handling procedures as established.
• Support the team in training staff in proper cash handling and transaction procedures.
• Assist Budtenders with cart discounts or voids when necessary.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Able to accurately create/update and train others on customer profiles within the Point of Sales system.
• Able to assist Store Manager in entering new Inventory into POS.

Inventory Management

• Support the organization of products for easy restocking and accessibility, including proper labeling and physical organization of items in backstock to maintain a clean and organized stockroom.
• Collaborate with the store level and operations level teams to ensure accurate inventory levels.
• Assist Management with regular store inventories and identifying and correcting any known issues.
• Ensure the sales floor is properly stocked during operations and overall appearance is clean and organized.

Training/Leadership/Store Management

• Ability to verify customer identification/paperwork and train others to ensure every customer is legal to shop.
• Able to prioritize audiences and tasks including: customers, vendors, phone calls, or special projects.
• Assist Store Manager with daily cash reconciliation and reporting.
• Assist in ensuring store compliance with all local, state and federal regulations including safety and health.

Work Experience

• One or more years in a cannabis retail/customer service role required, including cannabis product knowledge, some METRC experience and cannabis POS experience.
• Some supervisory or leadership experience a plus.
• Strong communication skills, both written and oral, and strong interpersonal skills.
• Strong cash handling skills and knowledge of basic arithmetic.
• Bilingual English/Spanish preferred but not required.
• Strong customer Service skills.
• Basic Microsoft office experience including Word and Excel.

What You Should Bring

• Current MED badge required.
• Valid ID, 21 and over only.
• High school diploma or equivalent preferred.
• Fun attitude and work ethic.
• Strong attention to detail and a team‑player attitude is a must.
• Sense of responsibility to abide by all company policies and procedures as well as compliance with all local, state and federal regulations.
• An eye for style, maintaining a neat and well‑groomed appearance, as well as good personal hygiene. Ensure that all clothing follows the company dress code.
• The ability to creatively cultivate long‑term customer relationships.

Working Conditions

• Ability to stand for extended periods of time and lift up to 50lbs multiple times per day.
• Schedule will vary depending on the needs of the business and can include nights, Weekends, and Holidays.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Must be able to sit, stand, reach, and lift for long periods of time.