Assistant General Manager

NextGenEnergyJobs; Cincinnati, Northern (OH, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

NextGenEnergyJobs in Cincinnati is seeking a dedicated store associate to support daily cannabis retail operations. You will maintain knowledge of products, assist customers, manage cash, and ensure accurate inventory while upholding safety and compliance standards.

The role emphasizes teamwork, professional appearance, and responsiveness to store leadership. A flexible schedule including weekends is required, with opportunities to contribute to vendor relations and store events.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor degree preferred.
• Experience in biology, medicine, horticulture, or hospitality is a plus.
• Minimum 2 years in dispensary, call center, retail, or hospitality.
• Strong math, logic, and communication skills.
• Comfortable with high-volume cash handling and office software.
• Ability to work weekends and holidays.
• Able to lift up to 25 pounds and perform physical tasks.

Responsibilities

• Maintain understanding of cannabis forms, dosing, effects, and quality metrics.
• Maintain inventory levels and perform daily audits.
• Receive deliveries, build purchase orders, and maintain records.
• Develop relationships with vendors and assist with scheduling.
• Provide excellent customer service and handle concerns diplomatically.
• Ensure compliance with city and state regulations.

Skills

Customer service

Retail experience

Cash handling

Inventory management

Team collaboration

Professional appearance

Education

High school diploma or GED

Associate or Bachelor degree preferred

Tools

Excel

Microsoft Office

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary?

Key Responsibilities

• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions, and words
• Ensure accuracy with all cash handling
• Abide by city and state regulations at all times
• Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations
• Receive deliveries, build purchase orders, and maintain accurate records
• Develop and maintain relationships with vendors
• Assist with Store Scheduling
• Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Lead by example through being the ultimate illustration of service, dedication, pace and energy
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Provide support with various employee initiatives and team building
• Assist with different off and on hour events and specials
• Report all issues or complaints relating to the product to the Store Manager(s) in real-time
• Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand

Requirements

• High School diploma or General Education Development (GED) required
• Associate or Bachelor Degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
• Ability to learn quickly
• Strong interpersonal skill
• Ability to work as part of a team
• Ability to build relationships
• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays
• Complete any needed assistance including oversight and coverage outside of the assigned region as required
• An environment with moderate to loud noise level