Lead, Behavioral Health CCM Programs

FrontLine Service; Cleveland (OH); On-site; USD 62,000 - 74,000; Full time

Job summary

FrontLine Service in Cleveland, OH seeks a Program Manager to oversee the day-to-day clinical, administrative, and supervisory operations of a Community Case Management (CCM) Program. This role leads behavioral health case management staff and collaborates with agency leadership and community partners to deliver quality services to individuals who are homeless or at risk of homelessness.

The position requires a Master’s degree in social work (or related field) with at least 3 years in mental

Qualifications

• Master's degree in social work or a related field preferred.
• Minimum 3 years in mental health, chemical dependency, or social services with at least 1 year in supervision.
• LSW, LISW licensure required; active progress toward licensure considered.
• Equivalent combination of education and experience accepted.

Responsibilities

• Oversee clinical and administrative operations of the CCM Program and ensure quality behavioral health service delivery.
• Hire, train, supervise, and evaluate case management staff through individual and group supervision.
• Review and approve staff documentation, clinical notes, and service records for accuracy and compliance.
• Implement corrective action when needed and provide performance feedback on quality, timeliness, and completeness.
• Schedules: Monday–Friday 8:00am–4:30pm and exempt, non-union position.

Skills

Staff supervision

Program coordination

Quality service delivery

Regulatory compliance

Team leadership

Education

Master's degree in social work

Bachelor's degree in social work, counseling, psychology

LSW/LISW licensure

Job description

FrontLine Service in Cleveland, OH seeks a Program Manager to oversee the day-to-day clinical, administrative, and supervisory operations of a Community Case Management (CCM) Program. This role leads behavioral health case management staff and collaborates with agency leadership and community partners to deliver quality services to individuals who are homeless or at risk of homelessness.

The position requires a Master’s degree in social work (or related field) with at least 3 years in mental