Lead Bartender & Guest Experience Leader

New Holland Brewing Company; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

New Holland Brewing Company in Grand Rapids, MI is seeking a Black Barrel Lounge Lead Bartender to provide on-shift leadership, uphold cocktail standards, and support guest experiences.

You will work on-site at Grand Rapids Brew Pub, lead service execution, manage cash controls and inventory processes, and collaborate with the Tasting Room Manager to deliver remarkable hospitality while meeting financial goals.

Qualifications

• 1+ year experience in a cocktail bartending environment.
• Proficiency in alcohol service compliance, sanitation, and cash handling.
• Excellent communication and guest engagement skills; availability for evenings, weekends, events, and holidays.

Responsibilities

• Lead and act in a manner consistent with our Mission, Vision & Values
• Provide on-shift leadership while actively bartending to ensure consistent execution of hospitality, beverage quality, and service standards, reinforcing accountability and supporting team performance
• Train new bartenders, reinforcing product knowledge, service expectations, and operational standards to build team capability and consistency
• Uphold and coach adherence to cocktail, spirits, beer, and wine standards, ensuring products are prepared and presented to recipe, portion, and brand specifications
• Support operational execution through cash controls, inventory support, ordering, and receiving, contributing to accurate financial and product management
• Maintain a clean, organized, and compliant tasting room environment, ensuring adherence to alcohol service, safety, and sanitation standards
• Partner with the Tasting Room Manager on administrative responsibilities, shift communication, and continuous improvement efforts that strengthen team capability, guest experience, and business results

Skills

Bartending

Guest service

Cash handling

Alcohol compliance

Communication

Shift leadership

Job description

New Holland Brewing Company in Grand Rapids, MI is seeking a Black Barrel Lounge Lead Bartender to provide on-shift leadership, uphold cocktail standards, and support guest experiences.

You will work on-site at Grand Rapids Brew Pub, lead service execution, manage cash controls and inventory processes, and collaborate with the Tasting Room Manager to deliver remarkable hospitality while meeting financial goals.