Barista & Keyholder: Guest Experience Leader

Event Network, Inc.; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Job summary

Event Network, Inc. is seeking a Keyholder / Barista to blend retail sales with café service in a fast-paced setting. You will craft beverages, assist guests with merchandise, and support opening/closing procedures while maintaining service standards and achieving sales goals.

Join a team focused on hospitality, teamwork, and guest experiences, with opportunities to grow in premium retail environments across diverse destinations and seasonal shifts.

Qualifications

• Previous experience as a keyholder, barista, or retail/food service preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide exceptional guest service.
• Prepare and serve coffee, specialty beverages and food items with quality and consistency.
• Engage guests to recommend products and promotions.
• Suggestively sell to increase sales and enhance guest experience.
• Maintain knowledge of store merchandise, beverages, promotions, and KPIs.
• Educate guests on food, beverage, and retail offerings.
• Open and close daily store operations.
• Process transactions through POS, including cash and card payments.
• Monitor daily waste and support operational efficiency.
• Maintain visual presentation standards for food, beverage, and retail products.
• Adhere to food safety and sanitation standards.
• Follow all policies related to loss prevention, timekeeping, and store operations.
• Collaborate with team to achieve sales and service goals.

Skills

Barista experience

Customer service

Merchandising

Food safety

Flexible scheduling

Hospitality mindset

Cash handling

Job description

Event Network, Inc. is seeking a Keyholder / Barista to blend retail sales with café service in a fast-paced setting. You will craft beverages, assist guests with merchandise, and support opening/closing procedures while maintaining service standards and achieving sales goals.

Join a team focused on hospitality, teamwork, and guest experiences, with opportunities to grow in premium retail environments across diverse destinations and seasonal shifts.