Lead Barista & Guest Experience Leader

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

PTO 21–33 days

Job summary

Snoqualmie Casino & Hotel seeks a Front of House supervisor with at least one year of barista experience to lead the team, ensure quality service, and maintain operations. The role emphasizes guest satisfaction, policy adherence, and motivational coaching.

You'll oversee cash handling, POS accuracy, training new staff, and daily shift communications in a full-time, on-site setting in Snoqualmie, WA. Benefits include health coverage and PTO.

Qualifications

• One year of Barista experience.
• Strong knowledge of policies and procedures, with the ability to mentor team members and provide feedback.
• Oversee cash handling processes and ensure accurate POS operations and transactions.
• Excellent interpersonal skills to address guest inquiries and concerns professionally.

Responsibilities

• Knowledge & Expertise: mentor team and support as needed.
• Cash Handling Oversight: oversee cash handling and POS operations.
• Guest Communication: address inquiries and resolve concerns promptly.
• Internal Communication: maintain team communication via memos and shift reports.
• Training & Certification: train new baristas and provide feedback on technique and service.
• Policy Adherence: monitor compliance with policies and up-sell as appropriate.
• Additional Duties: perform other duties as assigned.

Skills

Training

Cash Handling

Guest Service

Policy Enforcement

Team Collaboration

Tools

MS Word

MS Excel

MS Power Point

POS

Job description

Snoqualmie Casino & Hotel seeks a Front of House supervisor with at least one year of barista experience to lead the team, ensure quality service, and maintain operations. The role emphasizes guest satisfaction, policy adherence, and motivational coaching.

You'll oversee cash handling, POS accuracy, training new staff, and daily shift communications in a full-time, on-site setting in Snoqualmie, WA. Benefits include health coverage and PTO.