Lead Barista & Guest Experience Lead

Dollywood; Pigeon Forge (TN); On-site; USD 48,712,000 - 57,859,000; Full time

Job summary

Dollywood’s HeartSong Lodge & Resort is seeking a Lead Barista to deliver an exceptional guest experience through expert beverage service and a warm, welcoming presence. You will uphold the Lead with Love principles and mentor teammates in a fast-paced resort setting.

Responsibilities include maintaining cleanliness, coordinating with management on daily goals, handling transactions, and leading the team in the supervisor's absence. A commitment to Dollywood's standards is essential.

Qualifications

• Must be at least 18 years old.
• Requires a high school diploma and one year of related experience.
• ServSafe Certification required.
• Valid driver's license and auto liability insurance may be needed per policy.

Responsibilities

• Checks with Manager for daily forecast training standard objectives.
• Stocks and presents food/beverage items to standard.
• Inspects dining room for cleanliness and proper staffing.
• Orders/requisitions food and supplies through Purchasing Supervisor.
• Maintains a clean and sanitary environment per health codes.
• Makes specialty beverages to standard.
• Handles cash and card transactions.
• Participates in upsell strategies as directed by management.
• Participates in daily line ups and training.
• Assumes supervisor duties in absence.

Skills

Guest Service

Cash Handling

Upselling

Teamwork

Communication

Flexibility

Education

High School Diploma

ServSafe Certification

Tools

POS system

Cash handling

Job description

Dollywood’s HeartSong Lodge & Resort is seeking a Lead Barista to deliver an exceptional guest experience through expert beverage service and a warm, welcoming presence. You will uphold the Lead with Love principles and mentor teammates in a fast-paced resort setting.

Responsibilities include maintaining cleanliness, coordinating with management on daily goals, handling transactions, and leading the team in the supervisor's absence. A commitment to Dollywood's standards is essential.