Lead Barista-Coffee Shop-Full Time

Pinehurst; Pinehurst (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pinehurst is seeking a customer-focused Barista to serve beverages and food in our coffee house, ensuring compliance with health and safety standards. You will prepare and present drinks, process guest checks, and assist with inventory and scheduling, reporting to the Food & Beverage leadership.

21+ required due to alcohol service in some outlets. The role demands teamwork, professional communication, and flexibility to work across locations and shifts, including holidays.

Qualifications

• High school diploma or GED required.
• Minimum 3 months related experience preferred.
• Must be 21 years or older due to alcohol service in some outlets.

Responsibilities

• Prepare and serve beverages in a courteous, friendly and professional manner.
• Maintain cleanliness and organization of production, storage and dining areas.
• Maintain all displayed products and inventory; assist with ordering.
• Process all checks and revenues for guests.
• Assist with weekly scheduling and onboarding of new hires.
• Work across multiple Food and Beverage outlets as needed.

Skills

Customer service

Communication

Food safety awareness

Education

High school diploma or GED

Job description

SUMMARY:

The primary purpose of this position is to be a liaison for the Barista staff and supervisors, having more responsibility while providing food and beverage service, process all checks and revenues for guests visiting the Coffee House. Prepare and service beverages in a courteous, friendly and professional manner while complying with state and local laws. Must have open availability as well as be 21 years or older due to alcohol being poured and served.

EDUCATION and/or EXPERIENCE:

High school diploma or General Education Diploma (GED) required and a minimum of 3 months related experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Food safety certification by attending and PASSING Servsafe classes
• Attend yearly A.L.E. class for responsible service of alcohol.
• Maintain production and guests areas to Board of Health standards.
• Maintain cleanliness and organization of production, storage and dining areas at all times.
• Maintain all displayed products, food and merchandise, to ensure quantity, quality and visual appeal at all times.
• Proper cleaning and maintenance of all equipment, i.e., coffee brewers, espresso machines, Turbo Chef, coolers, CO2 Foamers and display units.
• Be proficient in producing and maintaining espresso, cappuccino and specialty coffee preparation and presentation that is consistent and fresh at all times.
• Ensure that all food is fresh and presented in an appealing manner as mandated by standard.
• Maintain a high level of professionalism and phone etiquette at all times.
• Maintain record of sales; prepare inventory of stock and order merchandise.
• Accounting for all credit card, member charges, and guest room charges.
• Assist in weekly scheduling
• Help ensure staff are in full and proper uniforms at all times.
• Work with management on guest resolution if/when it occurs.
• Open communication with management for areas of improvement
• Be involved with the on-boarding of new hires.
• Help implement and execute a training plan for all new hires.
• Assist management with Inventory control by assisting with daily orders and helping count monthly inventory.
• Help create and curate new features, offerings and revenue streams.
• Due to the fluctuating demands of the hospitality business, it may be necessary that each Employee perform a multitude of different functions, therefore, as an essential part of this position, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.
• Attend weekly one on one meeting with Carolina Dining Room Manager - AM
• Attend outlet staff meetings as scheduled.
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to work holidays wherever needed even if your primary outlet is closed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear, and taste or smell. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.