Barista

Three Pillars; Dousman (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Three Pillars in Wisconsin welcomes a positive and customer-focused Barista to join our café team. You will craft espresso beverages, teas, smoothies, and light food items while delivering friendly, accurate service.

Responsibilities include operating espresso machines, maintaining quality, restocking supplies, handling POS transactions, and ensuring a clean, safe workspace consistent with food safety standards. Training provided for certification and recipes.

Qualifications

• High school diploma or equivalent preferred.
• ServSafe Food Handler Certification (or ability to obtain upon hire)
• Previous barista or café experience preferred.
• Espresso machine experience a plus.
• Cash handling and POS experience preferred.

Responsibilities

• Prepare and serve brewed coffee, espresso beverages, teas and smoothies according to recipes and standards.
• Operate and maintain espresso machines, grinders, and other café equipment.
• Restock supplies and maintain beverage quality and presentation.
• Prepare café items including pastries and grab-and-go offerings; verify order accuracy.
• Process transactions using POS; balance cash drawer and handle refunds per policy.
• Maintain clean and sanitary work environment; follow food safety regulations.

Skills

Customer service

Cash handling

POS system

Teamwork

Multitasking

Communication

Education

High school diploma

ServSafe Certification

Job description

Description

The Barista is responsible for providing exceptional customer service while preparing and serving high-quality coffee, espresso beverages, smoothies, and light food items. This position creates a welcoming atmosphere for residents, guests, and staff by delivering consistent, efficient, friendly service while maintaining a clean, organized, and food-safe café environment.

Beverage Preparation

• Prepare and serve brewed coffee, espresso beverages, specialty coffee drinks, teas, smoothies, and other café beverages according to established recipes and quality standards.
• Operate and maintain espresso machines, coffee brewers, grinders, blenders, and other café equipment.
• Monitor beverage quality, presentation, and consistency.
• Restock coffee beans, syrups, milk, cups, lids, and other beverage supplies throughout the day.

Food Preparation & Order Assembly

• Assemble and prepare café menu items including pastries, breakfast items, sandwiches, wraps, salads, parfaits, and other grab-and-go offerings.
• Package orders for dine-in or carry-out while verifying order accuracy.
• Maintain proper food temperatures and follow safe food handling procedures.

Cash Handling & Point-of-Sale Operations

• Accurately process cash, credit card, gift card, and resident account transactions using the point-of-sale (POS) system.
• Balance cash drawer at the beginning and end of each shift and report any discrepancies promptly.
• Follow established cash handling, reconciliation, and financial accountability procedures.
• Maintain the confidentiality and security of cash, receipts, and financial transactions.
• Issue receipts, process refunds or voids in accordance with company policy, and accurately apply discounts or promotions when authorized.

Customer Service

• Greet every guest with professionalism and warmth.
• Take customer orders accurately and efficiently using the point-of-sale (POS) system.
• Answer questions regarding menu items, ingredients, allergens, and daily specials.
• Resolve customer concerns professionally and promptly.
• Build positive relationships with residents, guests, families, and team members.

Sanitation & Safety

• Maintain a clean, organized, and sanitary work environment.
• Clean beverage equipment, workstations, refrigerators, display cases, and dining areas throughout each shift.
• Follow all food safety, sanitation, and health department regulations.
• Rotate inventory using FIFO (First In, First Out) practices.

Operations

• Assist with opening and closing café procedures.
• Monitor inventory levels and notify leadership of supply needs.
• Receive and stock deliveries as assigned.
• Restock retail coolers, grab-and-go displays, and merchandise as needed to ensure products are fresh, attractively displayed, and readily available for guests.
• Support team members during busy service periods.
• Perform other duties as assigned.

Requirements

Minimum education, certification and/or licensure:

• High school diploma or equivalent preferred.
• ServSafe Food Handler Certification (or ability to obtain upon hire)

Experience:

• Previous barista, café, coffee shop, cashier, or food service experience preferred.
• Experience operating espresso machines and preparing specialty coffee beverages is a plus.
• Cash handling and point-of-sale (POS) experience preferred.

Physical requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Frequent bending, reaching, twisting, and repetitive hand movements.
• Ability to safely operate commercial kitchen and beverage equipment.

Mental requirements:

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash handling skills.
• Ability to work independently and as part of a team.