Lead, Back Office Clinic

Healthcare Outcomes Performance Co. (HOPCo); Jacksonville (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Monthly stipend for ancillary benefits

HSA with company match

401k with company match

Employee Assistance Program

Employee Appreciation Days

Job summary

Southeast Orthopedic Specialists is seeking a Back Office Clinic Lead to coach clinical staff, optimize patient flow and ensure smooth back office operations. The role involves training, competency monitoring, and coordination with the Practice Manager and Clinic Supervisor.

The ideal candidate has a Medical Assistant Certificate and at least 2 years of clinic experience, with flexibility for evenings and weekends as needed. Competitive benefits apply.

Qualifications

• Must have strong leadership and staff-coaching abilities.
• Experience in coordinating front/back office workflows.

Responsibilities

• Lead clinical staff in line with mission, vision and core values.
• Direct patient flow and assist back office with rooming, assessment and intake.
• Ensure training, SOP adherence and ongoing competency monitoring.
• Cover back office operations and maintain clean, stocked exam rooms.
• Oversee training, policy updates and staff communication.

Skills

Leadership

Staff coaching

Patient flow management

Training & education

Quality monitoring

Education

High School Diploma or GED

Medical Assistant Certificate

Job description

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry‑leading five‑star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part‑time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days

As Southeast Orthopedic Specialists continues to grow, we are looking for a Back Office Clinic Lead! Please see below for the functions and requirements for this position:

Essential Functions

• In partnership with the Practice Manager and Clinic Supervisor, candidate shall coach and lead clinical staff to instill the organization’s mission, vision and core values through education, demonstration, and results.
• Leads clinical staff to efficiently direct patient flow throughout the clinic.
• Assist back office staff as needed with rooming, assessment, procedure assist, and intake of medical history into EMR.
• Resolves daily workplace issues and maintain efficient workflow; assures coverage of all areas of responsibility.
• Ensure that back office new hires are adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead on‑going quality monitoring of competencies of staff and assist in training and education of all back office staff.
• Assists clinic management with receiving and reconciliation of medical supply, and medication, as necessary.
• Provides support to back office staff with patient issues, coordinates break and lunch coverage throughout the day.
• Monitors hallway for clean and properly stocked exam rooms per supply/instrument checklist. Also, ensures that check‑off list is accurate and completed.
• Assists with training and monitors the work of other back office staff, on‑site, maintaining documentation and providing performance feedback to Clinic Supervisor.
• Complies with infectious waste procedures and control measure, and exam room and lab cleanliness as per protocol.
• Works flexible schedule including evenings, weekends and overtime, as necessary.
• Ensure new and existing back office staff have received all necessary and required training and have the skills necessary to complete their work.
• Assist Clinic Supervisor to review, implement, maintain and monitor the department’s policies and procedures.
• Disseminate information to back office staff as necessary, regarding updates, changes and new developments with clinic policies and procedures, software updates, reports, and provides staff training as needed.

Education

• High School Diploma or GED.
• Medical Assistant Certificate.

Experience

• Minimum 2 years working experience in a medical practice or clinic.