Lead, Back Office Clinic

The CORE Institute; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Southeast Orthopedic Specialists is seeking a Back Office Clinic Lead to supervise and support our clinical team. The role involves coaching staff, coordinating patient flow, and ensuring accurate EMR data entry in a dynamic orthopedic clinic.

Candidates should have at least 2 years in a medical setting and hold a Medical Assistant Certificate; a High School Diploma or GED is required. This is an on-site position with a focus on teamwork and process improvement.

Qualifications

• Minimum 2 years working in a medical practice or clinic.
• Medical Assistant Certificate required.
• High School Diploma or GED required.
• Experience coaching and leading clinical staff.

Responsibilities

• Lead clinical staff to optimize patient flow and uphold clinic values.
• Assist back office with rooming, assessment, and EMR documentation.
• Ensure SOPs are followed and staff are trained.
• Monitor inventory and supplies, coordinate coverage throughout the day.

Skills

Leadership

Staff coaching

Staff supervision

Patient flow management

Training & education

Education

High School Diploma or GED

Medical Assistant Certificate

Tools

EMR

SOP adherence

Job description

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry‑leading five‑star orthopedic care accessible to as many people as possible.

AtSoutheast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part‑time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days

As Southeast Orthopedic Specialists continues to grow, we are looking for a Back Office Clinic Lead! please see below for the functions and requirements for this position:

ESSENTIAL FUNCTIONS

• In partnership with the Practice Manager and Clinic Supervisor, candidate shall coach and lead clinical staff to instill the organizations mission, vision and core values through education, demonstration, and results.
• Leads clinical staff to efficiently direct patient flow throughout the clinic.
• Assist back office staff as needed with rooming, assessment, procedure assist, and intake of medical history into EMR.
• Resolves daily workplace issues and maintain efficient workflow; assures coverage of all areas of responsibility.
• Ensure that back office new hires are adequately trained and consistently following the applicable Standard Operating Procedures and Workflows.
• Shall lead on‑going quality monitoring of competencies of staff and assist in training and educations of all back office staff.
• Assists clinic management with receiving and reconciliation of medical supply, and medication, as necessary.
• Provides support to back office staff with patient issues, coordinates break and lunch coverage throughout the day.
• Monitors hallway for clean and properly stocked exam rooms per supply/instrument check list. Also, ensures that check‑off list is accurate and completed.
• Assists with training and monitors the work of other back office staff, on‑site, maintaining documentation and providing performance feedback to Clinic Supervisor.
• Complies with infectious waste procedures and control measure, and exam room and lab cleanliness as per protocol.
• Works flexible schedule including evenings, weekends and overtime, as necessary.
• Ensure new and existing back office staff have received all necessary and required training and have the skills necessary to complete their work.
• Assist Clinic Supervisor to review, implement, maintain and monitor the department's policies and procedures.
• Disseminate information to back office staff as necessary, regarding updates, changes and new developments with clinic policies and procedures, software updates, reports, and provides staff training as needed.

EDUCATION

• High School Diploma or GED.
• Medical Assistant Certificate.

EXPERIENCE

• Minimum 2 years working experience in a medical practice or clinic.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.