Lead Automotive Service & Fleet Store Manager

Auto Plus; Foley (AL); On-site; USD 64,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Job summary

Auto Plus in Foley, AL is seeking a Store Manager to drive sales across service labor, parts, and fleet while delivering exceptional customer service in-store.

You will recruit, develop, and lead service selling and back-shop teams, ensure shop productivity and safety, and manage opening/closing duties and daily operations.

This safety-sensitive role offers opportunities to influence performance, mentor staff, and uphold company standards in a fast-paced retail auto environment.

Qualifications

• High school diploma or equivalent.
• 1 year automotive service experience.
• 2-year college/technical program or 1-3 years of service industry experience with at least 1 year supervisory experience.
• Valid Driver's License.
• Comfortable with up-sell techniques.
• Strong cash handling skills including POS systems.
• Ability to work Days, Nights, Holidays and Weekends.

Responsibilities

• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.
• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.
• Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs.
• Monitor shop productivity, workflow, and procedures with emphasis on efficiency, thoroughness, and safety.
• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints.
• Follow all policies and procedures related to all POS transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Partner with Fleet business team to maintain and build Fleet service customer relationships.
• Advise associates, technicians, and customers on tires, parts and service programs.
• Communicate effectively with all store associates, managers, and customers.

Skills

Customer service

Upselling

Team leadership

Staff recruitment

POS cash handling

Safety compliance

Shift scheduling

Education

High school diploma

2-year college/technical program

Supervisory experience

Tools

POS systems

Job description

Auto Plus in Foley, AL is seeking a Store Manager to drive sales across service labor, parts, and fleet while delivering exceptional customer service in-store.

You will recruit, develop, and lead service selling and back-shop teams, ensure shop productivity and safety, and manage opening/closing duties and daily operations.

This safety-sensitive role offers opportunities to influence performance, mentor staff, and uphold company standards in a fast-paced retail auto environment.