Lead Auto Master Technician: Diagnostics & Customer Care

Pep Boys; Everett (MA); On-site; USD 47,940 - 66,124; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits for part-time team

Job summary

Pep Boys Everett, MA is seeking a Master Technician with 5+ years of automotive diagnostic and repair experience. The role emphasizes leadership, mentoring the team, and delivering excellent customer care by educating customers on problems and proposed solutions.

You will diagnose vehicles across brake, electrical, air conditioning, and other systems; explain findings to customers; and maintain a neat shop while adhering to safety policies. Availability for days, nights, and weekends is required.

Qualifications

• High School Diploma or GED.
• 5+ years automotive diagnostic and repair experience.
• 8+ ASE certifications preferred (A1 through A8).
• Section 609 Certification required.
• State Inspection license if applicable.
• Must have a valid driver's license.
• Successful pre-employment background check.

Responsibilities

• Diagnose and repair to specifications across brake/hydraulic, exhaust, ignition and electrical, suspension/alignement, air conditioning and computer systems.
• Perform duties of lower technician levels as needed.
• Explain technical diagnoses and needed repairs to customers in a clear, non-technical manner.
• Continuously learn new techniques in formal training to stay current.
• Assist fellow technicians in technical activities.
• Notify management of repair problems as they occur.
• Maintain an organized, neat shop and adhere to policies.

Skills

Leadership

Customer-focused

Team collaboration

Problem-solving

Communication

Education

High School Diploma or GED

Tools

ASE Certifications A1-A8

Section 609 Certification

State Inspection License

Job description

Pep Boys Everett, MA is seeking a Master Technician with 5+ years of automotive diagnostic and repair experience. The role emphasizes leadership, mentoring the team, and delivering excellent customer care by educating customers on problems and proposed solutions.

You will diagnose vehicles across brake, electrical, air conditioning, and other systems; explain findings to customers; and maintain a neat shop while adhering to safety policies. Availability for days, nights, and weekends is required.