Lead Auto Master Technician: Diagnostics & Customer Care

Pep Boys; Merced (CA); On-site; USD 65,247,268 - 108,744,988; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part‑t​

Job summary

Pep Boys in California is seeking a Master Technician to diagnose drivability, air conditioning, and electrical systems, using leadership to guide a team and deliver superior customer service.

You will explain repairs to customers, mentor junior technicians, and stay current with automotive technology through hands-on training. A high school diploma or GED, 5+ years of experience, and ASE certifications are preferred.

Qualifications

• 5+ years of automotive diagnosis and repair experience.
• Excellent communication skills for explaining repairs to customers.
• Motivated with a customer-focused attitude and a team player mindset.
• Leadership and mentoring abilities to guide the shop team.

Responsibilities

• Diagnose and repair brake, hydraulic, exhaust, ignition, electrical, suspension and A/C systems.
• Perform duties of lower technician levels as needed.
• Explain technical diagnoses and needed repairs to customers clearly and simply.
• Continue learning new automotive technologies through formal training.
• Assist fellow technicians in performing technical activities.
• Inform store management of mechanical problems as they occur.

Skills

Leadership

Customer focus

Team mentoring

Education

High School Diploma or GED

ASE certifications (A1–A8)

Section 609 Certification

State Inspection license

Job description

Pep Boys in California is seeking a Master Technician to diagnose drivability, air conditioning, and electrical systems, using leadership to guide a team and deliver superior customer service.

You will explain repairs to customers, mentor junior technicians, and stay current with automotive technology through hands-on training. A high school diploma or GED, 5+ years of experience, and ASE certifications are preferred.