Lead Auto Glass Technician | Drive Quality & Mentorship

Glass America; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Health insurance

401(k) plan

Disability & Life Insurance

Safety glasses provided

Voluntary Daily Pay

Job summary

Glass America in Jacksonville, FL seeks a Lead Auto Glass Technician to guide a team of technicians in installing, repairing, and calibrating auto glass to OE standards. The role combines hands-on work with mentorship, ensuring safety, quality, and efficient operations across in-shop and mobile jobs.

You will mentor junior techs, manage daily workflow with local management, and uphold outstanding customer service while representing the Glass America brand as a trusted expert.

Qualifications

• 7+ years of hands‑on auto glass installation experience.
• Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations.
• Current AGRSS and Dupont certifications; must pass Glass America Certification Exam.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands‑on training to team members to improve efficiency and maintain a safety‑first environment
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert‑level knowledge of tools, adhesives, calibration systems, and OE procedures
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best

Skills

Auto glass installation

Calibration (static/dynamic)

Leadership / mentoring

Troubleshooting

Safety compliance

Education

AGRSS certification

Dupont certification

Glass America Certification Exam

Tools

Calibration tools

Job description

Glass America in Jacksonville, FL seeks a Lead Auto Glass Technician to guide a team of technicians in installing, repairing, and calibrating auto glass to OE standards. The role combines hands-on work with mentorship, ensuring safety, quality, and efficient operations across in-shop and mobile jobs.

You will mentor junior techs, manage daily workflow with local management, and uphold outstanding customer service while representing the Glass America brand as a trusted expert.