Lead Auto Glass Technician & Calibration Mentor

Glass America; Port Charlotte (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Insurance

401(k)

Disability & Life Insurance

Safety glasses

Voluntary Daily Pay

Job summary

Glass America in Port Charlotte, FL is seeking a Lead Auto Glass Technician to guide a team of technicians in elite auto glass installation, repair, and calibration services. You will oversee complex repairs, mentor staff, ensure safety and quality standards, and collaborate with local management to optimize operations.

This role emphasizes leadership, hands-on technical expertise, and delivering outstanding customer service while supporting Glass America's mission to Be the Best in the industry.

Qualifications

• 7+ years of hands-on auto glass installation experience.
• Advanced knowledge of OE calibration systems and procedures.
• Experience with static and dynamic calibrations.
• Leadership or mentoring experience preferred.
• Ability to work independently while supporting and elevating team performance.
• Certification: AGRSS, Dupont, Glass America Certification Exam.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling, and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America's mission to Be the Best.

Job description

Glass America in Port Charlotte, FL is seeking a Lead Auto Glass Technician to guide a team of technicians in elite auto glass installation, repair, and calibration services. You will oversee complex repairs, mentor staff, ensure safety and quality standards, and collaborate with local management to optimize operations.

This role emphasizes leadership, hands-on technical expertise, and delivering outstanding customer service while supporting Glass America's mission to Be the Best in the industry.