Lead Audio Visual Technician

AVI-SPL; Eden Prairie (MN); On-site; Full time

Job summary

Join a forward-thinking company as a Lead Audio Visual Technician, where you'll enhance customer experiences through your expertise in A/V technologies. This role involves managing on-site teams, providing high-quality support, and ensuring seamless operation of conference spaces. You will play a crucial role in delivering exceptional service to clients, working closely with executive leadership while maintaining a dynamic and inclusive workplace culture. If you have a passion for technology and a commitment to excellence, this position offers an exciting opportunity to grow and thrive in a collaborative environment.

Benefits

Medical benefits (including vision and dental)

Paid holidays

Sick days

Personal days

Training and professional development opportunities

Dynamic company culture

Qualifications

• Minimum 1-3 years of A/V integration experience preferred.
• Exceptional service skills with high-level executives required.

Responsibilities

• Oversee onsite team and provide proactive communication to customers.
• Setup and troubleshoot various audio/video systems.

Skills

Customer Service

Management

A/V Troubleshooting

Communication

Microsoft Suite

Signal Flow Knowledge

Independent Thinking

Use of Hand and Power Tools

Education

High School Diploma or equivalent

Formal education in Electronics (preferred)

Tools

AVIXA CTS General Certification (preferred)

Dante Certification (preferred)

Crestron Professional Installation (preferred)

Job description

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Lead Audio Visual Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Candidate is expected to bring a strong managerial skillset, as well as proficiency with integrated Conference Center technologies.

Day-To-Day Responsibilities:

• Oversee onsite team locally and in remote US locations, providing proactive communication to team as well as customer leadership.
• Act as liaison with customer stakeholders in deploying Workplace Experience Initiative through our resource team.
• Provide dedicated A/V support by utilizing strong A/V troubleshooting skillset and customer service support.
• Setup and breakdown of conference spaces to meet the customers' event needs.
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components.
• Clean various AV equipment including but not limited to: camera lenses, monitors, and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed.
• Perform support tasks in a timely and quality-conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Setup, operate, and troubleshoot various audio/video systems.
• Travel to various job sites as required.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Candidates must demonstrate exceptional white-glove service and interaction with high-level executive leadership.
• Candidate must have prior management experience.
• Ability to effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors.
• Ability to work and think independently and ensuring to meet deadlines.
• Intermediate computer knowledge.
• Must demonstrate strong Microsoft Suite skills - Outlook, Excel.
• Knowledge of basic signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
• Minimum of a High School Diploma or equivalent.
• Minimum of 1 – 3 years of audiovisual integration experience preferred.

Nice-To-Haves:

• Formal education in Electronics or related field preferred.
• STRONGLY preferred external training:
  • AVIXA CTS General Certification.
  • Dante Certification.
  • AMX Intro to Networking for AV Professionals.
  • Crestron Professional Installation.
  • Exton AV Associate Certification.
  • AVIXA Quick Start to the Audio-Visual Industry.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$28.85/hr

$33.65/hr