Lead Associate Retirement Benefits Examiner

Cityofnewyork; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

The New York City Employees' Retirement System (NYCERS) is recruiting two Associate Retirement Benefits Examiner, Level 3 within the Retirement Calculations and Estimated Benefits units of the Retirement & Pension Benefits division. Each unit aims to identify a supervisor candidate.

Successful applicants will lead teams, oversee retirement benefit analyses, and coordinate with internal units and external parties to ensure accurate and timely processing of retirement, vested, and related benefit

Qualifications

• A baccalaureate degree from an accredited college in mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration and/or actuarial science.
• A baccalaureate degree from an accredited college and: a) two years of satisfactory full-time experience in analytical/administrative/customer service work within a financial institution, retirement system, or pension; or b) one year in mathematical/statistical/actuarial/accounting computations in retirement benefits, customer service in a financial institution, or related regulatory/workflow roles.
• An associate degree or completion of 60 semester credits from an accredited college and either three years of experience as described, or two years as described in 2(b).
• An associate degree with 9 relevant semester credits and two years of experience as described in 2(a) or 1 year as in 2(b).
• A four-year high school diploma or its educational equivalent and either four years of experience as described in 2(a) or three years as described in 2(b).
• A satisfactory combination of education and/or experience equivalent to the above, with substitutions allowed as described.

Responsibilities

• Lead, supervise and motivate a team; foster collaboration and develop employee skills.
• Act as Retirement Benefit SME with expertise on retirement cycles and handling complex benefit requests (Estimated and Vested).
• Establish goals, monitor reports, and evaluate unit production; make sound decisions.
• Oversee administrative tasks: meetings, email correspondence, spreadsheets, workflows, training, schedules, leave, and performance evaluations.
• Use dashboards and reporting tools to track unit production and individual performance; ensure transparency and timely feedback.
• Review workload distribution and adjust assignments based on unit needs and strengths.
• Establish clear communication channels; create templates for emails and agendas.
• Schedule periodic check-ins to discuss performance and growth opportunities.
• Liaise with pensioners, city/state agencies, and other retirement systems; monitor CRM tasks and service retirement processes.

Skills

Team leadership

Collaboration

Interpersonal skills

Communication

Education

Bachelor-level degree in math, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration, or actuarial science

Associate degree or 60 semester credits

High school diploma or educational equivalent

Job description

The New York City Employees' Retirement System (NYCERS) is recruiting two Associate Retirement Benefits Examiner, Level 3 within the Retirement Calculations and Estimated Benefits units of the Retirement & Pension Benefits division. Each unit aims to identify a supervisor candidate.

Successful applicants will lead teams, oversee retirement benefit analyses, and coordinate with internal units and external parties to ensure accurate and timely processing of retirement, vested, and related benefit