Lead Associate - CT

Shangri-La Dispensaries; Waterbury (CT); On-site; USD 46,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick time off

Employee discount

Job summary

Shangri-La Dispensaries in Waterbury, CT is seeking a Lead Associate to help run the floor, support the team, and ensure a consistently high level of customer service.

You will lead by example, onboard teammates, coach on SOPs, and partner with store leadership to drive sales, accuracy, and compliance while maintaining an inviting, compliant customer experience in a fast-paced environment.

Qualifications

• Previous retail or dispensary experience preferred.
• Leadership or key holder experience is a plus
• Strong communication and problem solving skills.
• Ability to stay organized and handle multiple priorities.
• Comfortable supporting team accountability and compliance.
• Meets all state requirements to work in a dispensary.

Responsibilities

• Leading the Floor: Help manage the daily flow of the sales floor and customer experience. Support Associates during busy periods and more complex interactions.
• Supporting the Team: Help onboard and train new team members. Reinforce company standards, expectations, and SOPs. Provide real time coaching and feedback to support team development.
• Driving Customer Experience and Sales: Ensure every customer receives a consistent and high quality experience. Support store goals such as AOV, UPT, and overall customer satisfaction. Resolve customer concerns professionally and timely.
• Maintaining Compliance and Operations: Ensure ID checks, transactions, and daily processes are completed correctly. Support inventory counts, audits, and delivery check ins. Maintain a clean, organized, audit-ready environment.
• Partnering with Leadership: Support Managers and Assistant Managers with daily operations. Communicate issues, trends, or opportunities to maintain accountability and consistency across the team.

Skills

Leadership

Customer service

Communication

Problem solving

Organization

Compliance

Job description

Lead Associate

About Shangri-La

At Shangri-La, we are building something special. We are a multi state cannabis company focused on creating safe, compliant, and genuinely great dispensary experiences for both our customers and our teams. We move fast, we hold high standards, and we take a lot of pride in what we are building. If you like being part of a team that cares about doing things the right way and having a little fun while doing it, you will fit right in.

What This Role Is All About

As a Lead Associate, you are a key part of the store's daily operations and leadership support. You help set the tone for the team, support the flow of the floor, and step in to guide others when needed. You are still very much customer facing, but you also play an important role in keeping the team aligned, supporting compliance, and helping drive overall store performance.

Is This You?

You lead by example and naturally step in to support others. You stay calm and solution focused in a fast paced environment. You notice gaps and take action without being asked. You communicate clearly with both team members and leadership. You take pride in both the customer experience and team success. If you are reading this thinking yep that is me, keep going.

What You Will Be Doing

Leading the Floor Help manage the daily flow of the sales floor and customer experience. Support Associates during busy periods and more complex interactions. Act as a go to for questions, direction, and support throughout the shift.

Supporting the Team Help onboard and train new team members Reinforce company standards, expectations, and SOPs. Provide real time coaching and feedback to support team development.

Driving Customer Experience and Sales Ensure every customer receives a consistent and high quality experience. Support store goals such as AOV, UPT, and overall customer satisfaction. Step in to resolve customer concerns in a professional and timely way.

Maintaining Compliance and Operations Ensure ID checks, transactions, and daily processes are completed correctly. Support inventory counts, audits, and delivery check ins. Help maintain a clean, organized, and audit ready environment.

Partnering with Leadership Support Managers and Assistant Managers with daily operations. Communicate any issues, trends, or opportunities you are seeing. Help maintain accountability and consistency across the team

Total Compensation & Benefits

Base Pay $22.00 per hour Approximately 40 hours per week Estimated annual base pay of $45,760

Additional Earnings Tips average around $[4] per hour, approximately $8,320 per year Monthly bonus potential up to $3600 per year Product testers valued around $3600 per year Employee discount of 20 percent, estimated value around $900 per year

Benefits Health insurance with 50 percent company contribution, approximately $62 per month Dental insurance with 50 percent company contribution, approximately $13 per month Vision insurance [fully covered or partial], approximately $4 per month Paid time off of 56, hours annually, approximately $1232 in value Sick time off of 40, hours annually, approximately $880 in value

Estimated Total Compensation Approximately $65,731 per Year

What We Are Looking For

Previous retail or dispensary experience preferred. Leadership or key holder experience is a plus Strong communication and problem solving skills. Ability to stay organized and handle multiple priorities. Comfortable supporting team accountability and compliance. Meets all state requirements to work in a dispensary.

Why Shangri-La

We are growing and there is real opportunity to grow with us. Clear expectations and structured operations. A team that works hard, supports each other, and keeps things real.

Equal Opportunity Employer

Shangri-La is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to any protected status.