Associate - CT

Point Management; Norwalk (CT); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick time off

Employee discount

Job summary

Point Management is seeking an Associate in Norwalk, Connecticut. This role involves being the face of the dispensary, where customer service and compliance are top priorities. Responsibilities include greeting customers warmly, assisting them with product choices, and maintaining store organization.

The ideal candidate will have strong communication skills and thrive in a fast-paced environment. Compensation includes base pay, tips, bonuses, and benefits totaling approximately $53,160 annually.

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast paced, team oriented environment.
• Attention to detail and reliability.
• Comfortable following processes and maintaining compliance.
• Meets all state requirements to work in a dispensary.

Responsibilities

• Greet every customer with a friendly and professional attitude.
• Help customers find products that fit their needs.
• Restock and organize the sales floor.
• Assist with inventory counts and audits.
• Maintain a positive and respectful environment.

Skills

Customer service skills

Communication skills

Attention to detail

Team-oriented

Reliability

Job description

About Shangri-La

Associate

At Shangri-La, we are building something special. We are a multi state cannabis company focused on creating safe, compliant, and genuinely great dispensary experiences for both our customers and our teams.

We move fast, we hold high standards, and we take a lot of pride in what we are building. If you like being part of a team that cares about doing things the right way and having a little fun while doing it, you will fit right in.

What This Role Is All About

As an Associate, you are the face of the dispensary. You are the first impression, the product guide, and a big part of what keeps customers coming back.

Your goal is to make every customer feel welcomed, confident, and taken care of while keeping things compliant, efficient, and running smoothly behind the scenes.

Is This You?

You are someone who notices the little things and takes pride in getting them right. You like staying busy and being part of a fast paced environment. You naturally keep things organized and look for ways to make them better. You are comfortable talking to people and making recommendations. You take ownership and follow through without needing constant direction.

If you are reading this thinking yep that is me, keep going.

What You Will Be Doing

1. Helping Customers and Keeping It Compliant
   • Greet every customer with a friendly and professional attitude. Check and scan IDs accurately and consistently. Make sure every interaction is safe, compliant, and aligned with expectations.
2. Talking Products and Driving Sales
   • Help customers find products that fit their needs and preferences. Stay up to date on products, effects, and promotions. Suggest add ons when it makes sense and enhances the experience. Support store goals such as AOV, UPT, and overall customer satisfaction.
3. Keeping the Store Looking Good
   • Restock and organize the sales floor. Keep displays clean, neat, and visually appealing. Help maintain a space that feels welcoming and well put together.
4. Supporting Inventory and Accuracy
   • Assist with inventory counts and audits. Help check in deliveries and verify products and quantities. Follow processes to ensure inventory accuracy and compliance.
5. Being a Strong Teammate
   • Maintain a positive and respectful environment. Step in where needed and support the team. Help create a workplace people enjoy being part of.

Total Compensation & Benefits

Base Pay
$17.00 per hour Approximately 40 hours per week
Estimated annual base pay of $35,360

Additional Earnings

Tips average around $4 per hour, approximately $8,320 per year
Monthly bonus potential up to $2,400 per year
Product testers valued around $3,600 per year
Employee discount of 20 percent, estimated value around $900 per year

Benefits

Health insurance with 50 percent company contribution, approximately $62 per month
Dental insurance with 50 percent company contribution, approximately $13 per month
Vision insurance fully covered by the company, approximately $4 per month
Paid time off of 56 hours annually (accrued), approximately $952 in value
Sick time off of 40 hours annually (accrued), approximately $680

Estimated Total Compensation Approximately $53,160 per Year

What We Are Looking For

Strong customer service and communication skills. Ability to work in a fast paced, team oriented environment. Attention to detail and reliability. Comfortable following processes and maintaining compliance. Meets all state requirements to work in a dispensary

Why Shangri-La

We are growing and there is real opportunity to grow with us. Clear expectations and structured operations. A team that works hard, supports each other, and keeps things real.

Equal Opportunity Employer

Shangri-La is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to any protected status.