CX Growth Lead – Omni-Channel Assisted Services

Intuit, Inc.; San Diego (CA); On-site; USD 190,000 - 297,000; Full time

Job summary

Intuit, Inc. seeks a seasoned Customer Experience leader to head the CX Assisted Services Growth team within the Consumer Ecosystem.

You will scale omni-channel expert-led services—retail, virtual, and hybrid—to boost confidence, conversions, and retention while expanding ecosystem adoption. Collaborating with Product, Marketing, and Data Analytics, you’ll build and coach a high-performing team, shape customer journeys, and drive data-informed decisions that improve customer outcomes and

Qualifications

• 7+ years of CX leadership in matrixed, fast-moving environments.
• Experience with consumer segmentation, design thinking, and A/B testing.
• Strong analytical skills and data-driven decision making.
• Customer-first, design-minded, with product/experience design background.
• Experience with or partnering with customer support/operations.
• Excellent communication across audiences and channels.
• BA/BS required; MBA preferred.

Responsibilities

• Scale omni-channel expert-led services across retail, virtual, and hybrid experiences.
• Identify customer needs and run cross-functional experiments.
• Analyze data with partners to solve complex problems.
• Build internal and external networks to understand needs.
• Shape CX, product, and marketing strategy around journeys and lifecycle.
• Advocate for customers using Voice of the Customer insights.
• Represent CX on leadership teams with data-informed change.
• Translate VOC and VOE into commercial impact.

Skills

Customer Experience Leadership

Data-driven decision making

A/B testing

Design thinking

Cross-functional collaboration

Communication skills

Education

BA/BS

MBA

Tools

CRM systems

Data analytics tools

Job description

Intuit, Inc. seeks a seasoned Customer Experience leader to head the CX Assisted Services Growth team within the Consumer Ecosystem.

You will scale omni-channel expert-led services—retail, virtual, and hybrid—to boost confidence, conversions, and retention while expanding ecosystem adoption. Collaborating with Product, Marketing, and Data Analytics, you’ll build and coach a high-performing team, shape customer journeys, and drive data-informed decisions that improve customer outcomes and