Lead Architect, Global Patient Ambassador Programs

Ruder Finn; Washington (District of Columbia); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Cellphone allowance

Generous PTO

Job summary

Ruder Finn is seeking a Senior Director, Patient Engagement to lead patient ambassador programs across pharmaceutical clients. You will shape strategy, governance and activation across channels, working with patients, caregivers and cross-functional teams.

Responsibilities include identifying ambassadors, training, content development and ensuring compliant, authentic storytelling while managing client relationships and program delivery.

Qualifications

• Bachelor’s degree in communications, marketing, public health, health sciences, behavioral science, social work, business or a related field, or equivalent experience.
• 10+ years of experience including direct experience managing pharmaceutical patient ambassador programs.
• Experience designing patient ambassador program models, selection criteria and activation plans.
• Experience overseeing multiple programs or complex patient engagement accounts.
• Strong client-counsel and senior stakeholder presentation experience.

Responsibilities

• Develop patient ambassador strategies and program plans translating client objectives into viable engagement models.
• Define audiences, eligibility criteria, participant roles, channels and activation models.
• Establish governance, escalation paths and quality standards for delivery.
• Contribute to branded, unbranded or blended approaches based on objectives and regulations.
• Create activation plans across live, virtual, digital, social and peer channels.
• Apply disease-state knowledge and health-literacy principles to recommendations.
• Set timelines, deliverables, KPIs and reporting with leadership and measurement teams.
• Evaluate program performance and refine future design.
• Oversee ambassador recruitment, onboarding and relationship management.
• Lead training and coaching to ensure authentic storytelling and compliance.
• Guide content development ensuring patient narratives are meaningful and compliant.
• Ensure training plans prepare patients to speak confidently across media.

Skills

Program strategy

Ambassador management

Training & coaching

Content development

Regulatory knowledge

Client management

Education

Bachelor’s degree in communications, marketing, public health or related fields

Job description

Ruder Finn is seeking a Senior Director, Patient Engagement to lead patient ambassador programs across pharmaceutical clients. You will shape strategy, governance and activation across channels, working with patients, caregivers and cross-functional teams.

Responsibilities include identifying ambassadors, training, content development and ensuring compliant, authentic storytelling while managing client relationships and program delivery.