Lead Arcade & Facilities Technician

Round One Entertainment Inc.; Erie (Erie County); On-site; USD 42,000 - 65,000; Full time

Job summary

Round One Entertainment Inc. is seeking a Facilities Supervisor to support the Facilities Manager in maintaining bowling, Spo-Cha, and arcade equipment within a high-energy entertainment venue.

The role requires 3–5 years of related experience and a high school diploma or GED, with travel possible. Candidates should be able to work different shifts, including weekends and holidays, and promote a safe, customer-focused environment.

Qualifications

• Solid customer service and interpersonal skills are required.
• Strong communication, critical and analytical thinking are valued.
• Appreciation for diversity and respectful workplace conduct.

Responsibilities

• Assist Facilities Manager in servicing and maintaining bowling/Spo-Cha equipment and arcade games.
• Respond to customer complaints and analyze machine malfunctions to find root causes.
• Train and supervise department mechanics and ensure safety procedures.
• Perform facility maintenance tasks and ensure compliance with laws and policies, including OSHA.
• Conduct inventory of facility equipment and communicate with the team and management.
• Work varying shifts, including weekends/holidays, to support business needs.

Skills

Customer service

Interpersonal skills

Communication

Critical thinking

Analytical thinking

Diversity awareness

Education

High school diploma or GED

Job description

Round One Entertainment Inc. is seeking a Facilities Supervisor to support the Facilities Manager in maintaining bowling, Spo-Cha, and arcade equipment within a high-energy entertainment venue.

The role requires 3–5 years of related experience and a high school diploma or GED, with travel possible. Candidates should be able to work different shifts, including weekends and holidays, and promote a safe, customer-focused environment.